What are the responsibilities and job description for the Hotel Front Desk Clerk position at Days Inn & Suites?
Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and welcoming experience at our hotel. Your responsibilities will include managing reservations, providing exceptional customer service, and assisting guests with their needs throughout their stay. If you have a passion for hospitality and enjoy working in a dynamic environment, we would love to hear from you.
This is 2nd shift 3-11pm Wednesday-Sunday.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle reservations, cancellations, and modifications using hotel management software.
- Answer phone calls promptly, providing information about the hotel services and amenities.
- Address guest inquiries and resolve any issues or complaints in a professional manner.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Promote hotel services and amenities to enhance the guest experience.
Skills
- Proficient in using phone systems with excellent phone etiquette.
- Strong customer service skills with a focus on hospitality.
- Experience in front desk operations within a hotel or resort setting is preferred.
- Knowledge of hospitality management principles is an asset.
- Ability to communicate effectively with guests and staff; bilingual skills are a plus.
- Strong organizational skills with attention to detail.
- Ability to handle multiple tasks in a fast-paced environment while maintaining professionalism.
Join us in creating memorable experiences for our guests while working in an exciting hospitality environment!
Job Type: Part-time
Pay: $13.75 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
Experience:
- Hotel Front Desk: 1 year (Required)
Ability to Commute:
- Springfield, MO 65803 (Required)
Ability to Relocate:
- Springfield, MO 65803: Relocate before starting work (Required)
Work Location: In person
Salary : $14
