What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Days Inn & Suites?
Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality. Multilingual candidates are highly encouraged to apply, as we value the diverse backgrounds of our guests.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle reservations, cancellations, and modifications using hotel management software.
- Provide information about hotel amenities, services, local attractions, and directions.
- Address guest inquiries and resolve any issues or complaints in a timely manner.
- Process payments and maintain accurate records of transactions.
- Assist with night audit duties as required, ensuring all financial transactions are balanced at the end of each day.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Maintain a clean and organized front desk area to create a welcoming environment for guests.
Requirements
- Previous experience in hospitality or front desk operations is preferred.
- Strong customer service skills with the ability to communicate effectively with guests from diverse backgrounds.
- Bilingual or multilingual abilities are highly desirable to enhance guest interactions.
- Familiarity with hotel management systems is an asset but not mandatory; training will be provided.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong attention to detail and problem-solving skills to handle guest requests efficiently.
- A positive attitude and a commitment to providing exceptional guest services in a fast-paced environment.
Job Benefits
- Exclusive Hotel Discounts: Enjoy discounted rates at participating Choice Hotels, Wyndham Hotels & Resorts, and Marriott International properties.
- Electronics Savings: Receive discounts on purchases of laptops, printers, tablets, and other electronics through partnered vendors.
- Discounted Merchandise: Access reduced pricing on a variety of products, including branded merchandise, through company-partnered vendors or stores.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: From $9.00 per hour
Schedule:
- 8 hour shift
- Night shift
Ability to Commute:
- Hardeeville, SC 29927 (Required)
Ability to Relocate:
- Hardeeville, SC 29927: Relocate before starting work (Required)
Work Location: In person
Salary : $9
