What are the responsibilities and job description for the Night Auditor/Front Desk position at Days Inn & Suites?
Job Summary:
We are seeking a detail-oriented and customer-focused Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions and providing exceptional guest service during the overnight shift.
Responsibilities:
- Perform nightly audits of the hotel's financial transactions and records
- Verify the accuracy of guest accounts, including charges and credits
- Prepare and distribute daily reports to management
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Assist with the check-in and check-out process as needed
- Maintain a clean and organized front desk area
- Operate phone systems and handle incoming calls with professionalism and courtesy
- Provide exceptional guest service by anticipating needs and exceeding expectations
- Collaborate with other hotel departments to ensure seamless operations
Skills:
- Strong guest relations skills with the ability to provide excellent customer service
- Proficient in operating phone systems and handling multiple calls simultaneously
- Knowledge of hotel management systems and software
- Excellent phone etiquette and communication skills
- Bilingual/multilingual abilities are a plus
- Attention to detail and ability to accurately perform financial calculations
- Ability to work independently with minimal supervision
- Strong problem-solving skills and ability to handle difficult situations calmly
As a Night Auditor, you will have the opportunity to contribute to the success of our hotel by ensuring the satisfaction of our guests during their stay. Join our team and be part of a dynamic hospitality environment.
Note: All positions must be paid, including internship positions.
Job Type: Full-time
Pay: $14.00 - $14.75 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Ability to Relocate:
- Clearwater, FL 33759: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $15
