What are the responsibilities and job description for the Front Desk Agent position at Days Inn?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
- Operate phone systems to manage incoming calls and relay messages effectively.
- Assist with reservations, modifications, and cancellations using hotel management software.
- Conduct night audits as required, ensuring all transactions are accurately recorded.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with housekeeping and maintenance teams to address guest needs swiftly.
- Uphold high standards of hospitality and professionalism at all times.
Qualifications
- Previous experience in customer service or hospitality preferred, especially in a hotel or resort setting.
- Familiarity with hotel management systems is a plus.
- Excellent phone etiquette and communication skills are essential.
- Bilingual candidates are highly encouraged to apply to better serve our diverse clientele.
- Strong organizational skills with the ability to multitask effectively under pressure.
- A positive attitude with a commitment to providing outstanding guest services.
- Availability to work flexible hours, including nights and weekends.
Join our team and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $8.00 - $12.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
- Free parking
Schedule:
- Evening shift
- Night shift
- Weekends as needed
Language:
- ENGLISH AND SPANISH (Required)
Ability to Commute:
- Tulsa, OK 74145 (Required)
Ability to Relocate:
- Tulsa, OK 74145: Relocate before starting work (Required)
Work Location: In person
Salary : $8 - $12
