What are the responsibilities and job description for the Front Desk Agent position at Days Inn?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our dynamic team in the hospitality industry. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring an exceptional guest experience. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to communicate effectively with guests from diverse backgrounds.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Maintain an organized front desk area, including managing phone calls and correspondence.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with reservations and manage room assignments as needed.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Bilingual or multilingual skills are highly desirable to assist a diverse clientele.
- Strong communication skills, both verbal and written, with excellent phone etiquette.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficiency in hospitality management software is a plus.
- A positive attitude, strong work ethic, and commitment to providing outstanding guest relations.
- Flexibility to work various shifts, including weekends and holidays as required.
Join us in delivering exceptional service that creates memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $9.00 per hour
Expected hours: No more than 28 per week
Schedule:
- 8 hour shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Nights as needed
- On call
- Rotating weekends
Work Location: In person
Salary : $9
