What are the responsibilities and job description for the Customer Support Representative position at DaySmart Software?
A company is looking for an Associate Customer Support Representative.Key ResponsibilitiesProvide superior customer service via phone, chat, and emailField troubleshooting questions and assist with software trainingParticipate in departmental meetings and communicate customer issuesRequired QualificationsProficient in using Windows and Microsoft Office SuitePrior technical support experience, ideally in the SaaS space1 year of experience in a customer-facing support roleMust be available for weekend and holiday support on a rotating schedulePositive attitude and eagerness to learn
