Project Coordinator/Accounts Receivables

Dayspring Restoration is seeking an experienced Project Coordinator/Accounts Receivables to join our Bozeman, MT team!

Dayspring Restoration has spent more than a quarter-century providing top-notch restoration-related services for homeowners & business owners in cities we serve throughout Montana. Our RIA-certified crews can handle any task related to water damage restoration, fire damage restoration, mold remediation, and much more. Our talented crews and superior customer service rank among the long list of factors that separate us from the competition in the Montana restoration market.

At Dayspring Restoration you’ll find not just a job, but a career with purpose and growth. If you’re looking for a place where your contributions are valued, your career is supported, and your work makes a difference, we would love to have you on our team.

Position Summary / Purpose

The Project Coordinator/Accounts Receivables (PC) is responsible for supporting operations with data management. This is a high-volume call role, requiring both incoming and outgoing calls (ensuring non-emergency calls are handled and routed) daily. Additionally, the PC oversees file compliance provides administrative support to managers, handles the generation and submission of invoices to customers, and the timely collection of payment from customers.

Principle Duties and Responsibilities

• Qualifying jobs on intake and entering all information possible/available into the job management software.
• Ensures all relevant dates, notes, photos, and documents are in job management software(s) from Project Managers, Subcontractors, and Internal Crew site visits. Ensure that WBS is updated before, during and upon completion of a project, as needed. Ensures the project status is correct for each project in the system. This allows for coordination between mitigation and repair services. Also, ensures that notes are entered into the system consistently by PMs for Pending sales and in progress projects.
• Track missing details and follow up to get any other homeowner and insurance/mortgage information not obtained on the initial call - setting action items for self and Project Manager in contact with the client.
• Creating invoices and submitting them to clients via email and regular mail.
• Ensure payment for services is tracked and collected. PCs will directly manage accounts receivable for all accounts (GMs will directly manage the Top 10 largest AR). Ensure that projects with receivables beyond 60 days are sent to AR Specialists for Liens. Ensure customers are informed of lien dates in advance. The goal is to ensure AR of 90 days represents less than 15% of total AR. Escalates payment issues to AR Specialists if legal or collection agencies are needed.
• Participates in the call queue for non-emergency calls for a period of time each day (as assigned).
• Maximizes PM capacity with administrative support.

Performance Competencies:

• Team Oriented – Willing to contribute skills, knowledge, and efforts towards the success of the team, prioritizing the team’s achievement over personal gain.
• Dependable – the individual can be relied upon or trusted to consistently perform and deliver expected results—is trustworthy, responsible, and capable of fulfilling commitments and tasks.
• Customer Service Oriented – The individual has a strong commitment to providing excellent service, addressing customer concerns, and ensuring customer satisfaction. Actively listens to customers, empathizing with their issues, and going the extra mile to deliver personalized solutions.
• Integrity – Uncompromising, ironclad. Does not cut corners.  Does what is right even when it means taking a stand.  Not politically expedient.
• Oral Communication – the individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations.  Adaptable and able to think on his/her feet.
• Written Communication – Writes clear, precise, well-organized letters, proposals, and emails. The individual edits work for spelling and grammar and can read and interpret written information.  Uses appropriate vocabulary and grammar.
• Planning & Organizing – Plans, organizes, and schedules their time in an efficient and productive manner. Focuses on key priorities.  Effectively manages multiple projects simultaneously.  Pay attention to details and is proactive in ensuring key initiative are complete.  Manages personal time well.
• Mature Judgment and Decision Making – Demonstrates consistent logic. Anticipates consequences of decisions.
• Technology – the individual regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed.
  
  

Requirements:

• Associates (2-year) degree in business-related field or high school (or GED) diploma plus two (2) experience in administrative role/office environment, focus on customer interaction/service. Experience in the property insurance restoration industry a plus.
• Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Office, Word, Excel, QuickBooks, and Company Project Management Software.
• Must be able to pass a background check

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear.
• The employee is frequently required to stand and walk.
• The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

 Working Conditions:

• This work of this position is predominantly carried out in an office environment.
• Regular exposure to the shop where vehicles and equipment are housed and maintained is expected
• Noise level in the work environment is usually quiet

Hours: 7:45am -5:00pm

Salary: $27.00-$29.00 plus overtime

Benefits:

• Medical, dental, and vision insurance
• 401k with up to 4% company match
• Paid Vacation time
• Paid Sick time
• 6 paid holidays annually, 1 floating holiday
• Weekly pay

Salary : $27 - $29