Medical Practice Coordinator

Job Description

The Practice Coordinator is responsible for patient management operations and the smooth and proficient running of the office. The Practice Coordinator should constantly look for ways to improve the practice by running more efficiently and reducing operating costs as well as developing and implementing processes and procedures for the operation of the practice.

Primary Responsibilities

• Perform basic administrative tasks: answer incoming calls, direct calls to the appropriate staff member, take and relay messages in a timely accurate manner, greet visitors and patients as they enter the office.
• Coordinate patient care, including scheduling appointments to the clinic, the physician, and physical rehabilitation, while developing positive healthy correspondence with referring physicians and their staff.
• Manage the care of each patient, ensuring all documentation is acquired in an organized and orderly fashion, both hardcopy and electronically. Assign patient billing account to correct clinic based upon insurance policy.
• Perform quality control audits to ensure accuracy, completeness, or proper usage of clinical systems and data.
• Review all submissions to third party billing company to ensure accuracy and completeness of information provided.
• Maintain consistent communication with third party billing company to ensure billings are submitted on a timely basis.
• Develop and implement processes and procedures for the efficient patient flow and operation of the practice, including maintenance of work-in-progress (WIP) report and financial report. Use data from accounts receivable summary to update monthly insurance reimbursement comparison chart showing monthly year-over-year data trends.
• Conduct and lead weekly WIP meetings, reporting to staff claim and patient statuses.
• Manage accounts receivable, including, but not limited to tracking through CAAT, mailing patient statements, direct communication with patients, and updating internal tracking document.
• Receive EOBs via mail and email. Review codes to ensure proper payment is received. Accurately document amount received in Sage. File completed documentation appropriately.
• Develop and execute strategic marketing plans, as needed.
• Research new insurance companies and complete applications to become an in-network provider. Follow up, as needed, to ensure receipt and application processing until complete.
• Perform other related duties as assigned.

Job Skills

The Practice Coordinator must be extremely efficient, organized and resourceful. They must be flexible and able to work in a fast-paced environment. Strong decision-making skills, verbal and written communication skills and attention to detail are required. Must have excellent people skills and easily build rapport and establish relationships with other industry professionals and associates.

Requirements

Excellent organization, multi-tasking and problem-solving skills and the ability to work well under pressure and meet demanding deadlines. Previous work experience demonstrating decision-making ability, ability to effectively communicate with and positively influence people. Strong marketing and technical writing skills with a high level of creativity and initiative. Previous experience with Excel is preferred.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What about this role motivated you to apply?

Work Location: In person