What are the responsibilities and job description for the Family Advisor position at Dayton Memorial Park Cemetery and Mausoleum?
Family Advisor
Dayton Memorial Park Cemetery and Mausoleum
The Family Advisor reports to the General Manager and is responsible for serving client families by making cemetery arrangements and selling pre-need property, products and services. The Family Advisor plays an essential role in generating revenue and increasing market share for the Cemetery. The success of this position relies on exceptional relationship building skills, as the FA is often the “face of the Cemetery” within the professional field and the community at-large.
Apply now to lparker@daytonmemorialpark.com or review the full job description.
What You’ll Need:
- Minimum of High School Diploma or GED with 5-7 years of Sales experience in a related or similar industry OR any equivalent combination of education and experience.
- Thorough knowledge of cemetery practices and procedures preferred but will consider a candidate that has other sales experience.
- Willingly works evenings and Saturdays if necessary to serve the customer better and meet monthly sales goals.
What You’ll Receive:
- Comprehensive benefits package includes Medical, Dental, Vision, Life Insurance, Short Term Disability, Vacation, Paid Holidays, Sam’s Club membership, Employee discount for memorial service all after 90 days of employment!
- Simplified Employee Pension Plan just after 1 year of employment!
Who We Are:
Dayton Memorial Park Cemetery is a not-for-profit association dedicated to being a full-service cemetery. Our services include: mausoleum entombment, cremains interment, or traditional burial. Located at: 8135 N. Dixie Drive Dayton, Ohio in Butler Twp.
What You'll Do:
- Ensures that personal sales quotas are achieved per budgeted projections.
- Promotes sales activities and periodic special promotions.
- Ensures all sales-related paperwork is accurately completed in a timely manner and is entered into the Legacy Mark software system.
- Creates and delivers audience-specific sales presentations.
- Provides input regarding property and merchandise selection and pricing.
- Maintains outside sales areas through coordination with monument vendor and grounds crew.
- Makes every effort to attend the funeral of your clients
- Coordinates with the field staff to assure every burial, installation and service meets the highest possible standards.
- Creates prospect and referral lists and follows-up with letters, emails, phone calls, appointments, etc.
- Demonstrates initiative, commitment and credibility and acts consistently with stated policies and practices.
- Relates appropriately with families of the deceased and treats them with empathy and respect.
- Provides the highest and most respectful level of care by completing all aspects of the arrangement- before, during and after.
- Focuses on customer satisfaction at the highest level and addresses customer concerns and requests.
- Creates drawings of family memorials suitable for deliver to the monument vendor with specific attention to input/feedback from the family being served.
- Collaborates with General Manager to promote the Cemetery through events and special promotions; publicizes the same through website, social media, newspapers, flyers, etc. while preparing and monitoring annual sales and marketing budget.
This job description in no way states or implies that these are the only duties to be performed by the employee. Employees will be expected to follow any other job-related instructions and to perform any other job-related duties requested by any person with authority to give instructions or assignments.
For more details about Dayton Memorial Park Cemetery and to explore current job openings, visit https://daytonmemorialpark.com/index.php
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Do you have sales or related experience?
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $14
