BRANCH LIBRARY MANAGER - NEW LEBANON

The Dayton Metro Library is seeking a full-time Branch Library Manager for our New Lebanon Branch Library. This vacancy has been created due to the retirement of a valued staff member. We are looking for an individual who will maintain the strong community ties that this branch has cultivated. The successful candidate will be skilled at leading customer service teams who excel at providing top-notch to service to our patrons. Join our team today!

DML is committed to cultivating inclusive environments and a workforce that reflects the diversity of our community. As such, we encourage Black, Indigenous, and people of color (BIPOC) to apply, in addition to members from other marginalized groups.

Further, we recognize the importance of language diversity on our team as Dayton was the first city in the United States to earn the status of "Certified Welcoming" city. We encourage applications from individuals that are fluent or proficient in any non-English languages commonly used in Montgomery County including Spanish, Mandarin, French, Korean, Vietnamese, Hindi, Urdu, Russian, Tagalog, Kinyarwanda, Arabic, Turkish, Swahili, and American Sign Language (ASL).

Essential Job Duties

• Establishes and implements goals and objectives for branch service that support the Library’s Mission.
• Directs all branch services such as reference assistance, readers’ advisory, outreach, circulation, and programming. Ensures that customer service is a top priority for all branch staff members.
• Directly hires, trains, supervises, schedules, coaches, and evaluates employees in assigned branch. Ensures proper staffing at assigned customer service points. Serves as liaison between Public Services Director and staff. Communicates with the administrative team on policy, patron, and staffing issues.
• Ensures the efficient, effective, customer service-oriented delivery of services to Library patrons. Maintains a current knowledge of Library operations, policies, and procedures. Demonstrates and models excellent internal and external customer service. A minimum of 10-20% of work time is spent at a public service point.
• Promotes community awareness of the Library and establishes effective communication and partnerships with community groups, organizations, and individuals.
• Prepares annual budget requests and submits quarterly, topical, and other reports as requested.
• Answers patrons’ reference questions and assists patrons in selecting and locating materials. Assists patrons in the use of computers, personal electronic devices, and library virtual materials.
• Monitors facility needs, initiates maintenance and repair of branch building, equipment, and grounds in cooperation with the Facilities Director.
• Maintains a safe and secure facility for staff and patrons in conjunction with the Safety and Protective Services Director.
• Implements Library policies and procedures at the branch level. Participates in policy revision and in the formulation of policies and procedures. Interprets Library policies to staff and patrons with a patron-responsive management perspective.

• Master’s degree in Library and Information Science from an ALA accredited program preferred or a similar degree and/or experience in education, management, or social work is desired.
• Previous supervisory experience strongly preferred.
• Valid driver’s license, acceptable motor vehicle record, and continuous insurability required.
• Ability to plan, schedule, and oversee branch operations and personnel.
• Ability to develop programs and services to meet community needs.
• Ability to maintain effective relationships with community officials, leaders, organizations, the public and the staff.
• Ability to present information and respond to questions from staff, patrons, and members of the community individually and in a group setting. Ability to deal effectively with confrontational individuals and/or challenging situations.
• Schedule includes day time, evening, and Saturday hours.