What are the responsibilities and job description for the INFORMATION SERVICES ASSISTANT position at Dayton Metro Library?
The Dayton Metro Library is hiring two full-time Information Services Assistants—one for the Trotwood Branch and the other for the Northwest Branch. These are frontline customer service positions that assist patrons with using the Library’s computers as well as the downloadable and streaming collections. They may also offer programs for children, teens or adults. Most importantly, we are looking for individuals who are great team members and who find joy in helping other people. Apply today!
DML is committed to cultivating inclusive environments and a workforce that reflects the diversity of our community. As such, we encourage Black, Indigenous, and people of color (BIPOC) to apply, in addition to members from other marginalized groups.
Further, we recognize the importance of language diversity on our team as Dayton was the first city in the United States to earn the status of "Certified Welcoming" city. We encourage applications from individuals that are fluent or proficient in any non-English languages commonly used in Montgomery County including Spanish, Mandarin, French, Korean, Vietnamese, Hindi, Urdu, Russian, Tagalog, Kinyarwanda, Arabic, Turkish, Swahili, and American Sign Language (ASL).
Essential Job Duties
- Demonstrates excellent internal and external customer service. Proactively provides assistance at all service points as needed.
- Provides library users with assistance in reference, readers’ advisory, and in the use of public computers, personal electronic devices and library virtual materials.
- Under the direction of the manager(s)/librarian(s), plans, develops and promotes programs and services to meet the informational and recreational needs of the community.
- Provides service and maintains liaisons with schools and community agencies.
- May serve with one or more specialty emphasis such as teen, children’s or adult services.
- Performs circulation responsibilities and related activities as needed.
- Assists with opening and closing duties.
- Under the direction of a manager, may assist with collection development activities such as redistribution, purchase suggestions or preliminary de-selection.
- May create displays to promote library use.
- Submits required reports and budget requests. May serve on library committees.
- Bachelor’s degree from a four-year college or university preferred; or one to two years of related experience and/or training; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret documents such as policies and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and apply active listening skills. Ability to communicate effectively when dealing with patrons, staff and members of the community.
- Ability to effectively provide one-on-one instruction and present public training sessions.
- Ability to deal effectively with confrontational individuals and/or challenging situations.
- Ability to determine patron information needs and construct a competent and complete search strategy.
- Ability to develop and deliver programs and services to meet community needs.
- Knowledge of adult, teen, and children’s materials and reader’s interests.
- General knowledge of PC equipment required.
- Fluency with personal electronic devices and library virtual materials required.
- Schedule includes day time, evening, and Saturday hours.
Compensation and Benefits: Starting hourly rate for this position is $19.35. Benefits include health, dental and vision insurance along with paid time off and OPERS retirement.
