What are the responsibilities and job description for the Cash Support Team Lead position at Dayton Physicians, LLC?
The Cash Support Team Lead processes and applies payments, zero pay explanations of benefits, and other sources of payments along with the appropriate adjustments for receipts received through the Dayton Physicians, LLC Lockbox and other sources. This includes payments from insurance payers, patients and all other sources of revenue.
Schedule:
Monday - Friday, 8:00am to 4:30pm, eight hour shifts
No evenings, weekends or holidays!
After completion of training, this position is eligible to work from home coming into the office as needed.
Why work for Dayton Physician's Network?
- Full-time employees are eligible for health, dental and vision benefits
- Company holidays and a flexible holiday!
- Generous Paid Time Off (PTO) Package
- Additional accrual increase after 1 year of service with Dayton Physicians!
- 401K
- Yearly Bonus Program
- Dayton Physicians Network as an Independent Practice <- Watch video here!
DPN Core Value Expectations:
The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:
- COMPASSION: the patient is at the center of all we do
- ACCOUNTABILITY: we hold ourselves accountable for our actions
- RESPECT: we show respect for others
- EXCELLENCE with Innovation: we strive for excellence in all we do
- SERVICE through Collaboration: we provide service to our patients, team members and community.
Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers:
- Smile, make eye contact and greet with energy!
- Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
- Give full attention. Turn away from the computer screen and face the person you are conversing with.
- Explain any potential delays in service and provide frequent updates.
- Empathize (feel empathy for someone)
Essential Duties and Responsibilities:
- Oversees the daily cash posting processes from all sources. This includes bank deposits, payments taken by DP office staff, credit card processing, ERA, Lockbox, pharmacy and non-AR
- Supervision of cash team to include payment posters, patient accounts and collections
- Manages time off requests and time keeping for payroll
- Works directly with Revenue Cycle Manager providing input for annual staff reviews and disciplinary processes
- Manages accounting balancing sheet and end of month reconciliation
- Manages DPN Pharmacy Accounts Receivable. Works directly in Pioneer and Cardinal to identify and post payments, follow up on outstanding payments
- Works directly with Revenue Cycle Director, CFO, and accounting team for payment or deposit related issues
- Analyzes credits in WQ, correcting contractual adjustments, distributing patient credits to account balances, generating refunds
- Manages unapplied credits, insurance take backs, forwarding balances, and insurance PLBs, for proper distribution and reporting to service lines
- Investigates and resolves payment errors
- Provides coverage for posting team as needed
- Leads or assist in posting projects
- Follow all health care privacy and safety rules and adheres to Dayton Physician Core Values
- Other duties as assigned
Supervisory Responsibilities:
Not applicable
Required Education and/ or Experience:
High School Diploma or equivalent required, college degree preferred.
At least one (1) year of previous experience working in a Medical Office, 2-3 years medical billing experience is preferred. Experience with a Medical Practice Management system is preferred.
General Skill Requirements:
- Excellent oral and written communication
- Working knowledge of Microsoft Office, including Word, Excel and Outlook.
- Experience working with a Practice Management system.
- Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.
