What are the responsibilities and job description for the Client Services Representative position at DB Schenker?
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Position Description Summary: Responsible for providing effective customer service and maintaining customer satisfaction. Perform a variety of administrative and general office duties to support coordination and movement of customer's shipments. Provide information to resolve both external and internal customer/shipment related problems. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
Position Description Summary: Responsible for providing effective customer service and maintaining customer satisfaction. Perform a variety of administrative and general office duties to support coordination and movement of customer's shipments. Provide information to resolve both external and internal customer/shipment related problems. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
- Monitor service performance identifying root cause of failure
- Work internally and externally to improve service by development and implementation of corrective action plan(s)
- Compile reports necessary for measurement of corporate and account performance
- Develop and maintain procedures/processes that improve customer service
- Effective customer communication relative to work assignment The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is an intermediate level position. Proficient with Windows OS, Word, and MS Office Suite. Intermediate demonstrable proficiency with Excel (basic formulas and charts). Must be able to type 45 WPM. Solid interpersonal and analytical skills required. Bachelor’s degree or equivalent strongly preferred. Generally prefer 1-4 years of related experience.
- We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.
- The option for separate vision coverage for eye exams, frames, and contact lenses.
- The option for separate dental coverage to cover preventative major and basic dental services.
- The company offers a pre-tax 401(k) contribution plan with a company match.
- We offer direct deposit to all employees.
- On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, plus 4 floating holidays.
