What are the responsibilities and job description for the WMS Subject Matter Expert (SME) position at DB Schenker?
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Position Description Summary: WMS Subject Matter Expert (SME) is the primary source of knowledge in all areas of WMS configuration, operation and support and is responsible for providing on-site level 1 support. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): *
Position Description Summary: WMS Subject Matter Expert (SME) is the primary source of knowledge in all areas of WMS configuration, operation and support and is responsible for providing on-site level 1 support. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): *
- Configuring WMS system to meet business processes. *
- Serve as the single point of contact and liaison between customer, operations and Contract Logistics IT. *
- Provide level 1 support to analyze, troubleshoot and resolve WMS issues where possible; escalate to IT Support when necessary. *
- Clearly document details of WMS issues including steps to recreate the issue when escalation is required *
- Knowledgeable of IT infrastructure hardware such as RF handhelds, vehicle mount RF, printers, workstations and other IT equipment associated with WMS systems. *
- Assist training new hires on WMS *
- Participate in cross-functional improvement projects *
- Clearly document and communicate system change requests. *
- Ensure adherence to WMS best practices per defined standard operating procedures and work instructions. *
- Pursue continuous personal and organizational improvements *
- Maintain a high level of quality in work performed. *
- Maintains a clean and safe work environment *
- Follows all SOP and safety guidelines. *
- Demonstrate knowledge and understanding of business operations *
- Possess excellent inter-personal and communication skills. *
- Performs all other duties deemed necessary to support the WMS system and operation. * The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.* Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): *
- We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.
- The option for separate vision coverage for eye exams, frames, and contact lenses.
- The option for separate dental coverage to cover preventative major and basic dental services.
- The company offers a pre-tax 401(k) contribution plan with a company match.
- We offer direct deposit to all employees.
- On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, plus 4 floating holidays.
