Office and Client Experience Manager

Ignite Your Career Growth as Office and Client Experience Manager at DBC Solutions! (Part-Time with Potential for Full-Time)

• Own Your $#!T: We believe in accountability and learning from every experience.
• Client Commitment: Our clients are our priority; their success is our success.
• Teamwork: We are united in our goals and support each other every step of the way.
• Self-Improvement: We are committed to continuous learning and growth, both individually and as a company.
• Transparency: Open and honest communication is paramount in all our relationships.
• Passion: We are driven by enthusiasm for our work and the people we collaborate with.
• Integrity: Our core values guide every decision we make.

• Operational Excellence: Manage pre-job planning tasks, ensuring all necessary documentation (permits, etc.) is in order.
• Team Support: Provide daily support to our field staff and the Owner, acting as a central point of contact and problem-solver.
• Client Experience Champion: Manage client portal setup and provide ongoing support, ensuring a smooth and positive experience.
• Financial Organization: Create and maintain budget trackers and spreadsheets for key performance indicators (KPIs), manage invoicing, receipts, budget tracking, and assist with payroll on Fridays.
• Communication Hub: Deliver detailed daily updates to both crew and clients through Buildertrend.
• Marketing Coordination: Manage the marketing team and social media schedule.
• Scheduling Guru: Oversee schedule support and maintenance within the Buildertrend client portal.
• Data Integrity: Ensure all project information is accurately and efficiently entered and maintained in our systems.
• Subcontractor Liaison: Manage subcontractor relationships, including maintaining Certificates of Insurance and soliciting bids.
• Calendar Management: Coordinate schedules for the owner and clients, including pre-job walks, contract signings, warranty visits, and vendor appointments.
• Vendor Management: Manage vendor relationships, including obtaining quotes, ensuring timely deliveries, and coordinating site logistics (dumpsters, bathrooms).

• Detail-Oriented Mindset: You possess a natural inclination for organization and thrive on seeing projects come together through meticulous planning and execution.
• Self-Starter with Initiative: You are highly motivated, proactive, and able to identify and tackle tasks independently. You see what needs to be done and take ownership.
• Tech-Savvy Adaptability: You must be comfortable learning and utilizing new technology like AI. AI is change the business world as we know it and we must keep up. Also, having experience with software like Buildertrend, Groundwork, Google Workplace, Gusto, and QuickBooks is a plus, and a willingness to learn is essential.
• Exceptional Communication Skills: You communicate clearly and effectively with team members and clients, ensuring transparency and minimizing assumptions.
• Collaborative Spirit: You work well with others, fostering strong relationships through open and honest communication.
• Growth-Oriented: You are adaptable, willing to learn, and eager to contribute to the company's growth and your own professional development.
• Proactive Problem-Solver: You are comfortable identifying areas for improvement and offering constructive feedback and solutions.
• Local Presence: Must live within a commutable distance to North Grosvenordale, CT
• DISC Profile Preference: We are seeking candidates with a "DC" personality profile on the DISC scale, indicating a drive for results and a direct, decisive approach.

• Continuing education experience.
• Prior experience in a similar office management or client-facing role within the construction or home services industry.

• Competitive Pay: $25-30 per hour base pay, commensurate with experience.
• Growth Potential: Quarterly reviews with opportunities for yearly pay increases as you grow with the company.
• Flexible Part-Time Schedule: Minimum 20 hours per week with the possibility of transitioning to full-time as the company expands.
• Flexibility with Notice: While a consistent schedule is important, we offer flexibility with advance notice.
• A Supportive and Collaborative Culture: Be part of a team that values open communication, transparency, and continuous improvement.
• Opportunity to Make a Real Impact: Your contributions will directly influence our success and your own career trajectory.

• A detailed resume outlining your relevant experience.
• A 3-5 minute video of yourself explaining why you are the ideal candidate for this Office and Client Experience Manager position at DBC Solutions. In your video, please highlight your self-motivation, your desire for growth, and how your skills and personality align with our core values and the requirements of this role, include your DISC personality style, and last but not least, your drive, what makes you get out of bed in the morning? what do you dream about when you think about your future? where will you be in 5 years and 10 years!!