Sr. Cisco Network /VOIP Engineer

Under the direction of the Network Systems Director, the Sr. Cisco Network /VOIP Engineer is responsible for supporting the firm s global LAN/WAN, VOIP, and Wireless infrastructure. Responsibilities include providing third level technical support for all infrastructure based projects including equipment installation and maintenance, troubleshooting, system monitoring and alerting and timely problem resolution for the firm s 24x7 environment.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide support for all infrastructure-based projects, including equipment installation and maintenance, troubleshooting, system monitoring and alerting, and timely problem resolution.
• Adhere to established SLAs in responding to and completing service tickets, including providing a high level of customer support, detailed root cause analysis, and trouble reports for system outages. Adhere to established departmental operational policies and procedures. Provide 3rd level support to the telecom team.
• Act as a contact person for outside vendors during installation, production changes, and repair and/or removal of equipment or services.
• Utilize software and hardware diagnostic tools to identify, diagnose and repair complex problems and issues affecting system performance. Experience using Wireshark.
• Maintain accurate diagrams and configurations for all network devices globally.
• Accessible to perform after hours support duties on a rotating 24x7 basis to sustain networking systems and end user support.

JOB SPECIFICATIONS:

• Minimum of eight to ten years of experience Supporting a critical core Cisco Wireless, LAN/WAN global infrastructure spanning several geographical locations and data centers. CCNP, CCDP, Voice, CCIP required. Experience in enterprise application platforms (VMware Networking, Palo alto, Brocade, Azure Cloud network/infrastructure technologies, and Microsoft /Zoom Telephony solution) extremely desirable/preferred.
• Excellent analytical, troubleshooting, problem solving skills required with the ability to make recommendations based on findings and best practices.
• A proven professional with excellent interpersonal, written, verbal, and time management skills. Strong team player.

Proven experience in the following required:

• In-depth experience implementing, maintaining, and troubleshooting converged global network infrastructure consisting of the following: Cisco IOS, NXOS, 802.1x, vPC, BGP, OSPF, EIGRP, MPLS, VPNs, Access Lists, and LAN/WAN/Wireless routing protocols.
• In-depth hands on experience with Cisco Nexus 9300, Catalyst 3800, 9300, 9400, 9500, 9800, Catalyst Wireless Controllers & APs, ISR 4400, and SilverPeak WAN Optimization Appliances
• Cisco VoIP experience (phone configuration, dial plan, CUCM, CER, Call Manager, Cisco CUBE configuration, etc.)
• In-depth Experience with VMware Datacenter virtualization technologies VLAN Trunking and SAN switching, FCOE and FC environments

Bachelor s Degree in Information Systems or related field, or equivalent experience.

WORK REQUIREMENTS:

This position requires responsiveness at all times (24x7) to the operational needs of the firm, system problems or outages, and availability for scheduled off hours maintenance. Some domestic and international travel may be required.

This is a hybrid role which requires in-office attendance in accordance with the schedule set forth by the department. A hybrid schedule is an essential function of this role.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.