Senior Associate / Assistant Vice President, Know Your Customer, CORE Team, Institutional Banki[...]

Senior Associate / Assistant Vice President, Know Your Customer, CORE Team, Institutional Banking Group COO Office

Job Description :

• Manage a team of 4-5 staff focusing on end-to-end CDD Onboarding & Account Opening process for IBG customers.
• Perform independent checking to ensure quality of CDD records (including Account Opening documents) & Screening assessment performed by team members.
• Provide guidance on risk assessment & exercise risk calls, where appropriate.
• Be the first level escalation point & provide advisory to new / complex / ambiguous scenarios raised by team members & internal stakeholders.
• Plan, forecast & monitor capacity of the team to drive operational efficiency & effectiveness.
• Proactively monitor productivity of team members, turnaround time (TAT) of onboarding requests to manage backlogs & adhering to Service Level Agreement (SLA).
• Analyse trends impacting team productivity & root causes arising from case rejections to triangulate issues identified in relation to existing staff knowledge, internal process & policy.
• Engage team members & internal stakeholders to raise awareness of quality issues identified, implement operational workaround / recommend process & policy changes to avoid recurrence.
• Deliver coaching, performance development & identify staff training needs based on productivity & quality metrics.
• Collaborate with internal stakeholders across different functions & levels for stronger partnership to improve customer's Onboarding Journey.
• Assist with ad-hoc tasks (eg. preparation internal team reports, support remediation exercise, participate in User Acceptance Testing (UAT) & other initiatives), where required.
• Maintain a current understanding of money laundering, terrorist financing & sanctions issues, including policies, procedures, regulations, industry best practices, criminal typologies & developing trends.

Requirements :

J-18808-Ljbffr