What are the responsibilities and job description for the Assistant Vice President, Client Services, Securities and Fiduciary Services Operations (SFSO), Corporate Banking position at DBS Bank?
Assistant Vice President, Client Services, Securities and Fiduciary Services Operations (SFSO), Corporate Banking-(WD69630)
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibility
- The primary accountability of a Senior Associate is to effectively respond to customer enquiries, handle complaints and execute instructions for corporate clients with fund custody and administration needs, ensuring strict adherence to service level objectives through both phone and email communication.
- Maintain regular contact with clients to obtain feedback on service levels. Initiate service review at frequency as agreed with client.
- Be the voice of the customer, take ownership for solutions.
- Facilitate query handling to ensure timeliness and accuracy of responses.
- Ensure effective and timely client communication on areas of client impact, including Market Bulletins, operational queries, and trade & corporate action executions.
- Proactively make suggestions to improve productivity, enhance operational efficiency, and minimize operational risk.
- Uphold high professional standards by ensuring communication with customers is consistently accurate, professional, and courteous.
- Build strong relationships with internal stakeholders.
- Comply with all DBS policy and guidelines, as well as regulatory requirements from the HKMA, SFC, and MAS.
- Escalate exceptional / outstanding / suspicious transactions to the Department Head and other relevant parties for necessary action per the Incident Management Policy.
Requirement
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Primary Location
Hong Kong-Two Harbour Square
Operations
Schedule
Regular
Employee Status
Full-time : Job Posting
Sep 25, 2024, 7 : 01 : 11 AM
