What are the responsibilities and job description for the Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking position at DBS Bank?
Senior Officer / Officer, Specialist, Contact Centre, Corporate Banking-(2500000G)
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibility
- Deliver consistent excellent inbound / outbound / digital services over the telephone or non-phone means to internal / external customers on corporate banking products in an effective, efficient and quality manner to achieve total customer satisfaction and KPIs.
- Ability to understand customers’ needs and provide appropriate solution and attention.
- Provide advisory service / insight to cope with customer needs, if needed.
- Solicit customers’ feedback and identify problem trends for improvement actions.
- To record, track and coordinate the resolution of all customer queries.
- To adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs.
- To cross-sell digital solutions to customers.
- Work closely with Team Leader / Team Head, product owners or business to identify the areas of improvement based on customer enquiries landscape.
- Handle ad-hoc projects or customer issues analysis
Requirement
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Primary Location
Hong Kong-Two Harbour Square
Customer Service
Job Posting
Jan 8, 2025, 9 : 46 : 12 AM
