Clinical Outreach Coordinator

DBT Works has a mission to provide the highest quality dialectical behavior therapy (DBT) services and increase access to those services in our community. We are a compassionate, energetic, and supportive team looking for a passionate and motivated outreach professional to join us. 

The clinical outreach coordinator position is a full-time, benefits-eligible, remote position with regular local travel and occasional in-person meetings at our office in Concord, MA. The clinical outreach coordinator will be the primary point of contact for all potential referral sources and will be responsible for developing, implementing, and monitoring a comprehensive sales and marketing plan to increase client volume and enhance program visibility and reputation. The successful candidate will be responsible for establishing and maintaining relationships with referral sources and collaborating with clinical staff to ensure alignment between business development efforts and clinical operations. 

Position: Clinical Outreach Coordinator 

Reports to: Clinical Director

Salary: 

• Starting at $65,000 
• Benefits-eligible 
• Health and dental 
• 401K 
• Optional Roth IRA 
• PTO 
• Sick time 
• Unpaid time off 
• 13 paid holidays 
• Paid bereavement time 

Qualifications:

• Minimum of two years of experience in healthcare business development, preferably in behavioral health 
• Access to operational and insured vehicle
• Must be willing to learn about DBT 

Competencies:

• Marketing: The Clinical Outreach Coordinator should have a strong understanding of marketing principles and be able to develop and execute marketing campaigns that reach the target audience.
• Professionalism: Represents the organization in a professional manner and upholds clinic mission and values.
• Data analysis: The Clinical Outreach Coordinator should be able to collect and analyze data to measure the effectiveness of marketing campaigns and make informed decisions about future marketing initiatives.
• Creativity: The Clinical Outreach Coordinator should be able to come up with creative ideas for marketing campaigns.
• Independence: Ability to work independently 

About the Role:

• Oversee all sales, marketing, and outreach efforts
• Develop and execute a comprehensive sales and marketing plan to increase client volume
• Meet monthly targets for number of new intake appointments scheduled and attended
• Develop and manage recruitment resources
• Conduct outreach visits to local hospitals, practices, offices, schools, and advocacy organizations
• Establish and maintain relationships with local healthcare professionals, agencies, and advocacy groups to promote program awareness
• Ensure timely input and accuracy of information into CRM
• Monitor efficacy of marketing approach and adjust as needed
• Participate in networking events and conferences to build the program’s reputation, increase visibility in the community, and drive business development.
• Prepare and deliver presentations to potential referral sources and payers to promote the center's services and create lasting relationships.
• Submit timely CRM data, expense reports, strategic sales plans strategic sales plan updates.
• Develop and executive social media and online content strategy 
• Track and analyze marketing performance 

Our Ideal Candidate:

• Is proactive, creative, and detail-oriented with the ability to execute outreach and marketing initiatives efficiently and effectively 
• Has a strong background in healthcare business development
• Has excellent communication and interpersonal skills 
• Is able to work independently to achieve referral goals and develop and maintain relationship with referral sources 
• Has knowledge of behavioral health services, and DBT services in particular (or is excited to learn about DBT) 
• Manages their own emotions in challenging situations. Stays effective when the going gets tough and displays exceptional communication skills.
• Receives feedback and supervision non defensively and is willing to learn.
• Demonstrates cognitive and interpersonal flexibility.
• Works to assess and increase competencies in antiracism, including by using antiracism consultation services and participating in trainings/didactics available through the program.
• Values accessible treatment to all in the community and has a sense of social responsibility.
• Maintains high ethical standards and does what is right, not just what is expedient. Speaks plainly and truthfully. Discusses difficult topics directly with those involved.
• Listens actively and seeks to understand other’s views.