What are the responsibilities and job description for the Case Manager (Bilingual) position at DC Department of Human Resources?
Job Summary
This position is located in the District of Columbia (DC), Department of Human Services (DHS), Family Services Administration (FSA) as part of the Youth Services Division (YSD). The Case Manager is responsible for helping young people and their families who are experiencing challenges including truancy, delinquency, and family conflict, and provides case management and supportive services. These services address the underlying issues, remove barriers, provide resources, and help young people and families build new skills and supports. The incumbent is responsible for providing case management services and coordination services to execute co-created service plans. Incumbent is also responsible for coordinating, monitoring, and tracking the efficacy of all services provided to ensure the youth and family goals are met.
About DHS
It is the mission of DHS to empower every District resident to reach their full potential by providing meaningful connections to work opportunities, economic assistance, and supportive services. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on systems-level reforms and on the quality of the programs and supports within that system. These efforts include creating economic opportunity, making our neighborhoods safer, and providing more effective and efficient government services. The Family Services Administration (FSA) helps individuals and families experiencing homelessness, people with low income, adults at-risk for abuse or neglect, teenage parents, youth at risk for juvenile justice involvement, families experiencing challenging times and refugees to become stable and fully self-sufficient through an array of social services, assessments and case-management and crisis-intervention.
Duties And Responsibilities
Serves as the case manager and service coordinator for assigned clients. Facilitates and ensure collaboration amongst all agencies, providers and individuals connected (and/or providing Services) to assigned clients to ensure effective communication and appropriate overall coordination of care. Works collaboratively with FSA staff, clients and involved agencies, providers and individuals to conduct assessment and develop service plans that will result in the mitigation of barriers, address client needs and promote self-sufficiency. Connects assigned clients to, and ensure their engagement in, need supportive services that will address barriers and challenges they face. Completes all required case notes, service plans, documents, files, and assigned reports related to clients/case activity. Develops and maintains client's records/files that comply with all federal and laws as well as FSA program standards. Inputs client data and program activities into designated software database as assigned. Assists Spanish-speaking clients/staff by translating documents, communicating orally and in writing from English to Spanish.
Qualifications And Education
Degree: behavioral or social science; or related disciplines appropriate to the position.
OR
Combination of education and experience that provides the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
OR
Four years of appropriate experience that demonstrates that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
AND
Specialized Experience: Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
Licenses and Certifications
None.
Working Conditions /Environment
The work is performed primarily in the community with clients in setting that include residential home/apartments, community centers, schools, service agencies and court facilities. Work is also performed in an office setting occasionally.
Other Significant Facts
Applicants may also receive a written and verbal assessment as part of the interview process.
Tour of Duty: Monday – Friday; 8:30am – 5:00pm (On-Call and Flex).
Promotional Potential: None
Collective Bargaining Unit: This position is in a collective bargaining unit represented by AFSCME 2401 and union dues may be collected.
Position Designation: This position has been designated as Protection Sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
Emergency Designation: This position has been designated as Emergency. Employees occupying positions designated as Emergency are required to:
This position is located in the District of Columbia (DC), Department of Human Services (DHS), Family Services Administration (FSA) as part of the Youth Services Division (YSD). The Case Manager is responsible for helping young people and their families who are experiencing challenges including truancy, delinquency, and family conflict, and provides case management and supportive services. These services address the underlying issues, remove barriers, provide resources, and help young people and families build new skills and supports. The incumbent is responsible for providing case management services and coordination services to execute co-created service plans. Incumbent is also responsible for coordinating, monitoring, and tracking the efficacy of all services provided to ensure the youth and family goals are met.
About DHS
It is the mission of DHS to empower every District resident to reach their full potential by providing meaningful connections to work opportunities, economic assistance, and supportive services. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on systems-level reforms and on the quality of the programs and supports within that system. These efforts include creating economic opportunity, making our neighborhoods safer, and providing more effective and efficient government services. The Family Services Administration (FSA) helps individuals and families experiencing homelessness, people with low income, adults at-risk for abuse or neglect, teenage parents, youth at risk for juvenile justice involvement, families experiencing challenging times and refugees to become stable and fully self-sufficient through an array of social services, assessments and case-management and crisis-intervention.
Duties And Responsibilities
Serves as the case manager and service coordinator for assigned clients. Facilitates and ensure collaboration amongst all agencies, providers and individuals connected (and/or providing Services) to assigned clients to ensure effective communication and appropriate overall coordination of care. Works collaboratively with FSA staff, clients and involved agencies, providers and individuals to conduct assessment and develop service plans that will result in the mitigation of barriers, address client needs and promote self-sufficiency. Connects assigned clients to, and ensure their engagement in, need supportive services that will address barriers and challenges they face. Completes all required case notes, service plans, documents, files, and assigned reports related to clients/case activity. Develops and maintains client's records/files that comply with all federal and laws as well as FSA program standards. Inputs client data and program activities into designated software database as assigned. Assists Spanish-speaking clients/staff by translating documents, communicating orally and in writing from English to Spanish.
Qualifications And Education
Degree: behavioral or social science; or related disciplines appropriate to the position.
OR
Combination of education and experience that provides the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
OR
Four years of appropriate experience that demonstrates that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
AND
Specialized Experience: Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
Licenses and Certifications
None.
Working Conditions /Environment
The work is performed primarily in the community with clients in setting that include residential home/apartments, community centers, schools, service agencies and court facilities. Work is also performed in an office setting occasionally.
Other Significant Facts
Applicants may also receive a written and verbal assessment as part of the interview process.
Tour of Duty: Monday – Friday; 8:30am – 5:00pm (On-Call and Flex).
- Tour of duty hours will vary to align with youth and families’ needs including some evening and weekend work to support home visits, community visits, and school events for youth and families.
- Staff office will be located at 64 New York Ave, NE however majority of work is performed in the community conducting home visits, community linkages, etc. and on occasion, in DC Public Schools or Charter Schools.
Promotional Potential: None
Collective Bargaining Unit: This position is in a collective bargaining unit represented by AFSCME 2401 and union dues may be collected.
Position Designation: This position has been designated as Protection Sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
Emergency Designation: This position has been designated as Emergency. Employees occupying positions designated as Emergency are required to:
- Provide advice, recommendations, and/or specific functional support necessary for the continuity of operations during a declared emergency.
- Remain at their duty station, or alternate work location (approved by their supervisor), if activated, when a situation or condition occurs and results in early dismissal for nonessential/non-emergency employees.
- Report to their duty station, when activated, on time and as scheduled when a situation or condition occurs during non-work hours, and results in the late arrival or closing of District government offices for non-essential/non-emergency employees.
- Telework during a declared emergency, instead of remaining or reporting to his or her duty station, if directed by the agency head (or designee), supervisor or manager.
