What are the responsibilities and job description for the IT Spec. (Customer Support) position at DC Department of Human Resources?
Job Summary
This position is located in the District of Columbia Office of the Inspector General (OIG), within the Information Technology (IT) Unit of the Business Management Division. The IT Unit enables the OIG to meet its goals effectively and efficiently by providing leadership in the application of information technology and delivering secure, innovative, and reliable technology solutions in the most responsive and effective manner; to continually address the ever-changing information technology landscape to improve access to information and to stimulate business activity and to ultimately address the needs of all OIG staff.
Works with internal or external stakeholders on relocation, ordering and maintenance of agency IT equipment. Identifies appropriate contact telephone numbers for vendors who aid in the request (i.e., workstations, audio equipment and mobile devices)
Assists with the management, utilization and accountability of IT assets and supplies. This includes oversight of computer equipment and peripherals, video conferencing systems, Voice-Over-Internet-Protocol Telephone systems, and cellular telephones.
Stays abreast of new information technology hardware, software and industry trends and make recommendations to management in keeping the OIG current with their technology needs. Performs market research on agency equipment as needed.
Performs other related duties as assigned.
Education
Individuals must possess IT -related education and/or experience as defined in the Information Technology qualification standard (2210 series). In addition to meeting basic requirements, at least one (1) year of specialized experience equivalent to at least the grade 11 level is required. Specialized experience is work that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience include: experience troubleshooting, recovering, installing, testing, and tuning of hardware and software systems; experience providing advice and guidance on a wide range and variety of IT issues; experience adjusting, modifying and improving IT systems; and experience diagnosing and resolving problems in response to customer reported incidents.
There is no substitution of education for the required experience at this grade level.
Physical Demands
The work is primarily sedentary, although some slight physical effort may be required. The work may involve visits to other buildings or offices, and requires periods of standing, bending, stooping, and carrying/ lifting of 50 lbs.
Work Environment
Work is typically performed in an office setting (or cubicle), and the work area is adequately lighted, heated, and ventilated.
Other Significant Facts
Promotion Potential: None
Duration of Appointment: Career Service
Pay Plan, Series, and Grade: CS-2210-12
This position is not represented by a collective bargaining unit.
The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability – Security Sensitive.
“If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment.”
When applying for DC OIG positions, please ensure you check your spam folder after the closing date. Information regarding interviews will be sent via the OIG Recruitment email box. OIG reserves the right to deny interviews after dates have been identified and interviews conclude.
The District of Columbia Government does not discriminate in employment on the basis of race, color, religion, sex including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Submission of a resume alone is NOT a complete application. This position may require the completion of additional form/s and/or supplemental materials. Failure to provide the required information and/or materials will result in your application not being considered for employment.
This position is located in the District of Columbia Office of the Inspector General (OIG), within the Information Technology (IT) Unit of the Business Management Division. The IT Unit enables the OIG to meet its goals effectively and efficiently by providing leadership in the application of information technology and delivering secure, innovative, and reliable technology solutions in the most responsive and effective manner; to continually address the ever-changing information technology landscape to improve access to information and to stimulate business activity and to ultimately address the needs of all OIG staff.
Works with internal or external stakeholders on relocation, ordering and maintenance of agency IT equipment. Identifies appropriate contact telephone numbers for vendors who aid in the request (i.e., workstations, audio equipment and mobile devices)
Assists with the management, utilization and accountability of IT assets and supplies. This includes oversight of computer equipment and peripherals, video conferencing systems, Voice-Over-Internet-Protocol Telephone systems, and cellular telephones.
Stays abreast of new information technology hardware, software and industry trends and make recommendations to management in keeping the OIG current with their technology needs. Performs market research on agency equipment as needed.
Performs other related duties as assigned.
Education
Individuals must possess IT -related education and/or experience as defined in the Information Technology qualification standard (2210 series). In addition to meeting basic requirements, at least one (1) year of specialized experience equivalent to at least the grade 11 level is required. Specialized experience is work that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience include: experience troubleshooting, recovering, installing, testing, and tuning of hardware and software systems; experience providing advice and guidance on a wide range and variety of IT issues; experience adjusting, modifying and improving IT systems; and experience diagnosing and resolving problems in response to customer reported incidents.
There is no substitution of education for the required experience at this grade level.
Physical Demands
The work is primarily sedentary, although some slight physical effort may be required. The work may involve visits to other buildings or offices, and requires periods of standing, bending, stooping, and carrying/ lifting of 50 lbs.
Work Environment
Work is typically performed in an office setting (or cubicle), and the work area is adequately lighted, heated, and ventilated.
Other Significant Facts
Promotion Potential: None
Duration of Appointment: Career Service
Pay Plan, Series, and Grade: CS-2210-12
This position is not represented by a collective bargaining unit.
The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability – Security Sensitive.
“If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment.”
When applying for DC OIG positions, please ensure you check your spam folder after the closing date. Information regarding interviews will be sent via the OIG Recruitment email box. OIG reserves the right to deny interviews after dates have been identified and interviews conclude.
The District of Columbia Government does not discriminate in employment on the basis of race, color, religion, sex including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Submission of a resume alone is NOT a complete application. This position may require the completion of additional form/s and/or supplemental materials. Failure to provide the required information and/or materials will result in your application not being considered for employment.
Salary : $150,000
