What are the responsibilities and job description for the Supervisory Case Management Specialist position at DC Department of Human Resources?
Job Summary
Located in the nation’s capital, The Office of the Attorney General (OAG) is the chief legal office of the District of Columbia. The OAG enforces the laws of the District, defends, and provides legal advice to the District’s government agencies and protects the interests of the District’s residents. This position is located in the Legal & Integrated Services Section of the Child Support Services Division.
The Child Support Services Division (CSSD) of the Office of the Attorney General for the District of Columbia is seeking a Supervisory Case Management Specialist for its Establishment Unit. CSSD administers the District’s child support services program that includes locating non-custodial parents, establishing legal parentage, establishing support orders, enforcing legal support obligations including medical support, and modifying support orders. The Division is also responsible for the State Disbursement Unit that processes all child support payment collections and disbursements. The incumbent is responsible for planning, managing, and supervising the functions and activities of the Establishment Unit.
Duties And Responsibilities
Participates in strategic planning efforts for the unit, section, and CSSD. Defines and directs the nature and scope of the unit’s program goals and objectives in alignment with overall CSSD goals and objectives; plans, evaluates, and adjusts short- and long-range plans to implement overall goals and objectives for establishing program priorities; determines the scope of program services or special projects that should be initiated, modified, or discontinued; and realigns the organizational and functional structure of the unit consistent with the need to improve program coordination internally and externally.
Explains and gains the support of employees for management policies and goals (e.g., cost reduction, safety, etc.) and effectively communicates the policies and directives of the CSSD Director and Deputy Director, Section Chief, and/or Assistant Section Chief to the unit employees. Ensures unit compliance with office policies and procedures, accounts for team performance, resolves difficult issues, and assists other workers as needed.
Independently identifies and recommends improvements to the unit policies and procedures that will improve CSSD’s compliance with Federal performance measures. Facilitates implementation of any approved improvements and ensures compliance by unit employees.
Ensures that all IV-D, IV-E, and Medicaid child support cases are processed in accordance with Federal statutes and regulations governing the establishment and enforcement of paternity and child support orders. Coordinates schedules for caseworkers to interview custodial and non-custodial parents for the purpose of establishing paternity and support, to enforce and modify support orders, and to effect process of service on the non-custodial parents for future court dates.
Oversees the processes to ensure that child support and medical support is provided according to court order. Ensures that submitted support payments are properly received, recorded, and disbursed. Analyzes, reviews, and reconciles incoming complex or misdirected payments to ensure that they are properly credited to client accounts. Advises staff and engages with customers, employers, and appropriate others to resolve questions in complex matters or discrepancies in accounting and/or processing.
Develops and monitors a case tracking system of all incoming/outgoing customer inquiries, contacts, and referrals to ensure timely responses. Also, supervises the activities of the waiting room area to ensure timely and efficient resolution of customer inquiries by the unit staff.
Incumbent supervises and manages all activities within one of the six (6) units through unit staff. In this connection, assigns responsibilities, distributes and coordinates caseloads; assists in the development and collaborates with the Training Coordinator and/or personally executes formal training programs, including case processing, policies and procedures, and the proper use of the D.C. Child Support Enforcement System (DCCSES); establishes performance measures and evaluates employees work performance; and recommends selections, promotions, status changes, awards, disciplinary actions, and separations.
Works to achieve the objectives of government-wide personnel programs and policies (e.g., labor-management relations and equal employment opportunity); and deals effectively with employees and union representatives on employee suggestions, complaints, grievances, and other matters involved in the day-to-day administration of labor management agreements, which may include labor-management contract negotiations.
Attends planning, policy, technical, and other program-related meetings to participate in providing recommendations, identifying problem areas and possible solutions, and in providing unit-specific expertise and knowledge to guide discussions.
Works with CSSD’s Information Technology employees and contractors and other managers to test system functionality of the automated D.C. Child Support Enforcement System (DCCSES) and recommend appropriate changes. Also, prepares and submits narrative, financial, and statistical reports.
Identifies and facilitates the acquisition of materials, supplies, and equipment.
Performs other related duties as assigned.
At least 3 years of relevant related specialized experience, 1 year of which must have been equivalent to MS -12 level.
LICENSES AND CERTIFICATIONS
None
WORKING CONDITIONS/ENVIRONMENT
Work is generally performed in an office setting.
Other Significant Factors
Tour of Duty : Monday – Friday; 8:15 a.m.- 4:45 p.m.
Pay Plan, Series, Grade: MS 301-13
Salary: The starting salary for this position is negotiable up to $108,000. depending on qualifications and availability of funds.
Collective Bargaining Unit (Union): This position is not in a collective bargaining unit.
Duration of Appointment: Management Supervisory Service (MSS): At-will employment applies to the MSS. All positions and appointments in the MSS serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.
POSITION DESIGNATION: This position has been deemed Sensitive under the guidelines of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.
EQUAL OPPORTUNITY EMPLOYER: All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, genetic information, or political affiliation.
NOTICE OF NON-DISCRIMINATION: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, familial status, family responsibilities, matriculation, political affiliation, disability, genetic information, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination that is also prohibited by the Act. In addition, harassment based on any of the above-protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.
OFFICIAL JOB OFFERS ARE TO BE MADE ONLY BY THE HUMAN RESOURCES SECTION OF THE OFFICE OF THE ATTORNEY GENERAL
Located in the nation’s capital, The Office of the Attorney General (OAG) is the chief legal office of the District of Columbia. The OAG enforces the laws of the District, defends, and provides legal advice to the District’s government agencies and protects the interests of the District’s residents. This position is located in the Legal & Integrated Services Section of the Child Support Services Division.
The Child Support Services Division (CSSD) of the Office of the Attorney General for the District of Columbia is seeking a Supervisory Case Management Specialist for its Establishment Unit. CSSD administers the District’s child support services program that includes locating non-custodial parents, establishing legal parentage, establishing support orders, enforcing legal support obligations including medical support, and modifying support orders. The Division is also responsible for the State Disbursement Unit that processes all child support payment collections and disbursements. The incumbent is responsible for planning, managing, and supervising the functions and activities of the Establishment Unit.
Duties And Responsibilities
Participates in strategic planning efforts for the unit, section, and CSSD. Defines and directs the nature and scope of the unit’s program goals and objectives in alignment with overall CSSD goals and objectives; plans, evaluates, and adjusts short- and long-range plans to implement overall goals and objectives for establishing program priorities; determines the scope of program services or special projects that should be initiated, modified, or discontinued; and realigns the organizational and functional structure of the unit consistent with the need to improve program coordination internally and externally.
Explains and gains the support of employees for management policies and goals (e.g., cost reduction, safety, etc.) and effectively communicates the policies and directives of the CSSD Director and Deputy Director, Section Chief, and/or Assistant Section Chief to the unit employees. Ensures unit compliance with office policies and procedures, accounts for team performance, resolves difficult issues, and assists other workers as needed.
Independently identifies and recommends improvements to the unit policies and procedures that will improve CSSD’s compliance with Federal performance measures. Facilitates implementation of any approved improvements and ensures compliance by unit employees.
Ensures that all IV-D, IV-E, and Medicaid child support cases are processed in accordance with Federal statutes and regulations governing the establishment and enforcement of paternity and child support orders. Coordinates schedules for caseworkers to interview custodial and non-custodial parents for the purpose of establishing paternity and support, to enforce and modify support orders, and to effect process of service on the non-custodial parents for future court dates.
Oversees the processes to ensure that child support and medical support is provided according to court order. Ensures that submitted support payments are properly received, recorded, and disbursed. Analyzes, reviews, and reconciles incoming complex or misdirected payments to ensure that they are properly credited to client accounts. Advises staff and engages with customers, employers, and appropriate others to resolve questions in complex matters or discrepancies in accounting and/or processing.
Develops and monitors a case tracking system of all incoming/outgoing customer inquiries, contacts, and referrals to ensure timely responses. Also, supervises the activities of the waiting room area to ensure timely and efficient resolution of customer inquiries by the unit staff.
Incumbent supervises and manages all activities within one of the six (6) units through unit staff. In this connection, assigns responsibilities, distributes and coordinates caseloads; assists in the development and collaborates with the Training Coordinator and/or personally executes formal training programs, including case processing, policies and procedures, and the proper use of the D.C. Child Support Enforcement System (DCCSES); establishes performance measures and evaluates employees work performance; and recommends selections, promotions, status changes, awards, disciplinary actions, and separations.
Works to achieve the objectives of government-wide personnel programs and policies (e.g., labor-management relations and equal employment opportunity); and deals effectively with employees and union representatives on employee suggestions, complaints, grievances, and other matters involved in the day-to-day administration of labor management agreements, which may include labor-management contract negotiations.
Attends planning, policy, technical, and other program-related meetings to participate in providing recommendations, identifying problem areas and possible solutions, and in providing unit-specific expertise and knowledge to guide discussions.
Works with CSSD’s Information Technology employees and contractors and other managers to test system functionality of the automated D.C. Child Support Enforcement System (DCCSES) and recommend appropriate changes. Also, prepares and submits narrative, financial, and statistical reports.
Identifies and facilitates the acquisition of materials, supplies, and equipment.
Performs other related duties as assigned.
- Please note that the vacancy will remain open until filled, with screenings conducted every 10 days. Application must be completed in its entirety. Failure to submit the required documentation may lead to non-consideration for the position If experiencing difficulty please reach out to OAGrecruitment@dc.gov***
At least 3 years of relevant related specialized experience, 1 year of which must have been equivalent to MS -12 level.
LICENSES AND CERTIFICATIONS
None
WORKING CONDITIONS/ENVIRONMENT
Work is generally performed in an office setting.
Other Significant Factors
Tour of Duty : Monday – Friday; 8:15 a.m.- 4:45 p.m.
Pay Plan, Series, Grade: MS 301-13
Salary: The starting salary for this position is negotiable up to $108,000. depending on qualifications and availability of funds.
Collective Bargaining Unit (Union): This position is not in a collective bargaining unit.
Duration of Appointment: Management Supervisory Service (MSS): At-will employment applies to the MSS. All positions and appointments in the MSS serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.
POSITION DESIGNATION: This position has been deemed Sensitive under the guidelines of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.
EQUAL OPPORTUNITY EMPLOYER: All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, genetic information, or political affiliation.
NOTICE OF NON-DISCRIMINATION: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, familial status, family responsibilities, matriculation, political affiliation, disability, genetic information, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination that is also prohibited by the Act. In addition, harassment based on any of the above-protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.
OFFICIAL JOB OFFERS ARE TO BE MADE ONLY BY THE HUMAN RESOURCES SECTION OF THE OFFICE OF THE ATTORNEY GENERAL
Salary : $108,000
