What are the responsibilities and job description for the Unemployment Compensation Business Analyst position at DC Department of Human Resources?
Job Summary
This position is located in the Office of Unemployment Compensation (OUC). The incumbent will work under limited supervision and will research, plan, develop, implement and review policies, practices, reports, methods, and procedures that drive the accurate and efficient processing of unemployment insurance benefits data. The purpose of this position is to identify, review, define, and document workflow processes used to process unemployment insurance data. The incumbent will assist in the documentation of business requirements for UI projects. Make recommendations and develop plans for process and procedural innovations. Coordinate with Information Technology (IT) staff and subject matter experts to reduce gap management by documenting all known procedural and business processes and creating solutions to resolve programmatic issues.
Duties And Responsibilities
Identifies, reviews, defines, and documents workflow processes used to process unemployment insurance data. Assists in the documentation of business requirements for unemployment insurance (UI) projects. Makes recommendations and develop plans for process and procedural innovations. Coordinates with Information Technology (IT) staff and subject matter experts to reduce gap management by documenting all known procedural and business processes and creating solutions to resolve programmatic issues. Plans, manages, organizes, coordinates, and monitors activities and functions of projects and processes in cooperation with other departments and outside contacts under the direction of the Associate Director. Ensures that the agency is in compliance with U.S. Department of Labor (DOL) reporting requirements and monitors the agency’s efforts to meet the goals enacted by OUC’s leadership.
Researches and recommends new or revised operations and measures that will enhance the completion of standard programs and special projects. Observes and analyzes programs to verify reported information and to review compliance with guidelines or performance objectives. Monitors service performance of programs in order to ensure the delivery of expected services at all levels required of citizens and to identify emerging service needs and problems. Tracks the performance, manages required reports for federal performance monitoring, and assists in the dissemination of communications related to standard operating procedures. Provides data analysis and prepares statistical reports to determine deficiencies in OUC and provides recommended actions necessary to correct inadequacies. Makes recommendations regarding the planning and managing of programs to enhance the quality of services and accomplishment of performance expectations set for employee and the department. Works cooperatively with various levels of staff to meet development needs and meets with federal representatives to review proposed projects and activities. Assists in the development of performance standards and the agencies compliance to performance management programs of the District government Analyzes operational programs and procedures and makes recommendations for the purpose of improving the UI program in general.
Qualifications And Education
Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
Licensure and Certifications
None
Work Conditions/Environment
The work is typically performed in a normal office setting.
Other Significant Facts
Tour of Duty: Monday – Friday, 8:30 am – 5:00 pm
Pay Plan, Series, and Grade: CS-0991-12
Duration of Appointment: Career Service –Term, NTE 13-Month
Collective Bargaining Unit: This position is not covered under a collective bargaining agreement.
Promotion Potential: No known promotion potential
Position Designation: This position has been designated as security-sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability, and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
This position is located in the Office of Unemployment Compensation (OUC). The incumbent will work under limited supervision and will research, plan, develop, implement and review policies, practices, reports, methods, and procedures that drive the accurate and efficient processing of unemployment insurance benefits data. The purpose of this position is to identify, review, define, and document workflow processes used to process unemployment insurance data. The incumbent will assist in the documentation of business requirements for UI projects. Make recommendations and develop plans for process and procedural innovations. Coordinate with Information Technology (IT) staff and subject matter experts to reduce gap management by documenting all known procedural and business processes and creating solutions to resolve programmatic issues.
Duties And Responsibilities
Identifies, reviews, defines, and documents workflow processes used to process unemployment insurance data. Assists in the documentation of business requirements for unemployment insurance (UI) projects. Makes recommendations and develop plans for process and procedural innovations. Coordinates with Information Technology (IT) staff and subject matter experts to reduce gap management by documenting all known procedural and business processes and creating solutions to resolve programmatic issues. Plans, manages, organizes, coordinates, and monitors activities and functions of projects and processes in cooperation with other departments and outside contacts under the direction of the Associate Director. Ensures that the agency is in compliance with U.S. Department of Labor (DOL) reporting requirements and monitors the agency’s efforts to meet the goals enacted by OUC’s leadership.
Researches and recommends new or revised operations and measures that will enhance the completion of standard programs and special projects. Observes and analyzes programs to verify reported information and to review compliance with guidelines or performance objectives. Monitors service performance of programs in order to ensure the delivery of expected services at all levels required of citizens and to identify emerging service needs and problems. Tracks the performance, manages required reports for federal performance monitoring, and assists in the dissemination of communications related to standard operating procedures. Provides data analysis and prepares statistical reports to determine deficiencies in OUC and provides recommended actions necessary to correct inadequacies. Makes recommendations regarding the planning and managing of programs to enhance the quality of services and accomplishment of performance expectations set for employee and the department. Works cooperatively with various levels of staff to meet development needs and meets with federal representatives to review proposed projects and activities. Assists in the development of performance standards and the agencies compliance to performance management programs of the District government Analyzes operational programs and procedures and makes recommendations for the purpose of improving the UI program in general.
Qualifications And Education
Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
Licensure and Certifications
None
Work Conditions/Environment
The work is typically performed in a normal office setting.
Other Significant Facts
Tour of Duty: Monday – Friday, 8:30 am – 5:00 pm
Pay Plan, Series, and Grade: CS-0991-12
Duration of Appointment: Career Service –Term, NTE 13-Month
Collective Bargaining Unit: This position is not covered under a collective bargaining agreement.
Promotion Potential: No known promotion potential
Position Designation: This position has been designated as security-sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability, and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
