SENIOR QUALITY MANAGER

Who We Are

iLABS is an innovation-focused, full service, global beauty company with proven track record for award winning formulas and product development. The art and science of innovation is in our DNA. Through our worldwide network of talented chemists, scientists and creatives, we bring authentic innovation and cutting-edge technology to every product we design.

The Way We Work

Whether you're an established brand or an indie start-up, our team of beauty industry professionals nurture your project through each phase of development, from concept to finished goods. We take the time to understand your goals through access to cutting-edge technologies, raw materials, sustainable materials and the latest marketing analysis. Our dedicated team guides your vision, ensuring your product takes center stage in a crowded market.

Job Summary

The Senior Quality Manager is responsible for overseeing and maintaining the overall quality management system (QMS) within the organization. This role ensures that products (skincare, haircare, and dietary supplements), services, and processes meet established standards of quality, compliance, and customer satisfaction. The Senior Quality Manager will lead a team of quality professionals, drive continuous improvement initiatives, and collaborate across departments to implement best practices in quality assurance and control.

Responsibilities

• Quality Management Systems (QMS) : Lead the development, implementation, and maintenance of effective quality management systems (QMS) for skincare and haircare products, ensuring they meet company and regulatory standards.
• Compliance & Regulatory : Ensure all products are in compliance with international regulations (FDA, EMA, Health Canada, etc.), industry guidelines (ISO, GMP), and any regional-specific standards.
• Product Quality Control : Oversee quality control processes, from raw material sourcing through finished goods, ensuring quality benchmarks are consistently met.
• Continuous Improvement : Drive continuous improvement initiatives within the quality department, focusing on defect reduction, process optimization, and quality enhancement across product lines.
• Risk Management : Manage risk assessment processes related to quality control, product stability, and supplier performance to mitigate any potential risks associated with product quality.
• Cross-Functional Collaboration : Collaborate with R&D, manufacturing, supply chain, and marketing teams to ensure product quality is integrated into all stages of product lifecycle, from conception to post-market surveillance.
• Training & Development : Mentor and train junior team members, ensuring that all quality assurance practices are well understood and followed across departments.
• Complaint Management : Manage and investigate product complaints, product failures, and non-conformances, ensuring timely resolution and corrective actions are taken.
• Vendor & Supplier Management : Work closely with suppliers to ensure raw materials meet required quality standards and that third-party manufacturers maintain the highest standards of quality.
• Audit & Inspections : Lead internal and external audits to assess and verify quality standards and compliance with applicable regulations. Prepare for inspections by regulatory agencies and address any non-conformance findings.
• Documentation & Reporting : Maintain accurate quality records, create detailed reports on quality performance metrics, and present findings to senior leadership, ensuring transparency and accountability.

Requirements

Preferred Qualifications :

Benefits

Mahwah office

iLABS (Innovation Labs) Inc. is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need.