What are the responsibilities and job description for the Assistant Front Office Manager position at DC Global Talent Inc.?
The Assistant Front Office Manager will support the Front Office Manager in overseeing the daily operations of the front office department. This position plays a crucial role in ensuring guest satisfaction and operational efficiency while maintaining our high standards of service. The ideal candidate is a motivated, detail-oriented individual with exceptional interpersonal skills and a passion for hospitality.
Key Responsibilities:
- Assist the Front Office Manager in managing all aspects of the front office operations, including guest check-in/out, reservations, and concierge services.
- Supervise, train, and mentor front office staff to ensure exceptional service and adherence to company policies and procedures.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations and effective communication.
- Address and resolve guest complaints and concerns promptly and professionally, ensuring a positive guest experience.
- Monitor and manage front office budgets, including payroll, inventory, and supplies.
- Assist in the preparation of weekly and monthly reports on occupancy, revenue, and front office performance metrics.
- Ensure compliance with health, safety, and sanitation regulations.
- Handle special projects and assignments as directed by the Front Office Manager.
Qualifications:
- High school diploma or equivalent required; degree in hospitality management or related field preferred.
- Proven experience in a front office role, ideally in a supervisory position within the hospitality industry.
- Strong leadership skills with the ability to motivate and manage a team.
- Excellent communication and interpersonal skills.
- Proficiency in property management systems and Microsoft Office Suite.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Flexibility to work varying shifts, including weekends and holidays.
- A genuine passion for providing outstanding customer service.
- Must have a Forbes property experience
