What are the responsibilities and job description for the General Manager position at DC Global Talent Inc.?
This position needs relocation to the Caribbean.
A prestigious boutique wellness resort in the Caribbean is seeking an experienced General Manager to oversee all aspects of resort operations, guest experience, and team leadership. This role requires a visionary leader with a deep understanding of luxury hospitality, wellness programming, and exceptional service standards. The ideal candidate will be responsible for driving revenue, maintaining operational excellence, and ensuring a world-class guest experience.
Key Responsibilities:
- Lead and manage daily resort operations, including front office, housekeeping, food & beverage, spa, and wellness programming.
- Develop and implement strategic initiatives to enhance guest satisfaction, profitability, and brand reputation.
- Oversee budgeting, financial performance, and cost control measures to maximize revenue and maintain operational efficiency.
- Foster a culture of excellence by recruiting, training, and mentoring a high-performing team.
- Maintain strong relationships with vendors, partners, and local stakeholders to support resort operations and sustainability initiatives.
- Ensure compliance with all legal, regulatory, and company policies.
- Implement innovative marketing strategies to attract and retain high-end clientele.
- Monitor guest feedback and implement service improvements as needed to maintain a 5-star experience.
- Collaborate with ownership to develop long-term growth strategies and expansion opportunities.
Qualifications & Experience:
- Minimum Bachelors Degree in Hospitality, Business or related field.
- Minimum of 10 years of hospitality management experience, with at least 5 years in a luxury resort or wellness-focused property.
- Proven leadership skills with a track record of building and leading successful teams.
- Strong financial acumen, including P&L management, budgeting, and forecasting.
- Deep understanding of luxury guest expectations, wellness trends, and experiential travel.
- Exceptional problem-solving and decision-making abilities.
- Fluency in English and Spanish preferred.
- Experience working in the Caribbean or Latin America is a plus.
Compensation & Benefits:
- Competitive salary with performance-based incentives.
- Health benefits.
- Opportunities for career growth and professional development.
