General Manager

The General Manager is accountable for the overall success of the hotel and serves as the strategic business leader. They collaborate closely with the corporate leadership team to formulate and execute operating strategies, brand guidelines, and corporate initiatives. This role is vital in ensuring service excellence across all areas while optimizing financial performance.

DUTIES AND RESPONSIBILITIES

• Support and nurture the management team as needed.
• Ensure the development and execution of sales and marketing strategies in all revenue-generating areas, maximizing all sales channels.
• Foster key customer relationships through active involvement in the sales process.
• Continuously promote occupancy, revenue per available / occupied room, and market share growth to maintain the property’s financial vitality.
• Drive profitability and oversee annual budgets, operating plans, and business objectives.
• Guarantee that all operational areas create an environment conducive to a superior guest experience.
• Keep operations teams focused on the essential operational elements to enhance guest satisfaction and achieve financial targets; make and implement crucial decisions to steer the property towards its goals.
• Advocate for the brand’s service vision in product and service delivery, ensuring alignment among the property’s leadership team.
• Maintain a visible presence and engage with guests regularly to gather feedback on product quality, service levels, and overall satisfaction.
• Ensure operations managers create a departmental orientation program and that associates receive appropriate training for their roles, while also ensuring cross-training among colleagues to facilitate smooth daily operations.
• Develop individualized growth plans for associates based on their strengths, development needs, career goals, and capabilities, and ensure the same is applied to all managers on property.
• Actively participate in departmental meetings and communicate a clear and consistent message regarding departmental goals to achieve desired results.
• Ensure all associates are equipped with the necessary supplies, equipment, and uniforms.
• Manage the recruitment, interviewing, hiring, and training of all associates.
• Conduct performance evaluations and take disciplinary action when necessary.
• Maintain a professional and personable appearance at all times, in line with hotel standards.
• Successfully meet the hotel's core competencies which include work quality, teamwork and culture, guest service, work ethic, problem solving, and entrepreneurship.
• Primarily responsible for managing the business and department, directing the work of two or more associates, with the authority to hire and terminate as needed.
• Perform other duties as assigned.

QUALIFICATIONS