Senior Vice President & General Manager

Senior Vice President & General Manager

Location: Caribbean

Reports To: Senior Managing Director & Chief Operating Officer

Employment Type: Full-Time

Position Summary

As SVP & General Manager, you will sit on the Executive Committee, leading three premier resorts while directly managing the General Managers, VPs, and an Area Director of Operations overseeing the properties. This role demands strong business acumen, operational expertise, and emotional intelligence, with a deep understanding of luxury hospitality, complex resort environments, and financial performance optimization. The ideal candidate will be a dynamic and strategic leader who can foster a culture of excellence, accountability, and innovation while ensuring financial, operational, and guest satisfaction goals are met across all properties.

Key Responsibilities

Strategic Leadership & Operations Oversight

• Provide executive-level leadership for the properties in the Caribbean
• Directly oversee General Managers, VPs, and the Area Director of Operations.
• Ensure seamless operations across all properties, maintaining high luxury standards and financial performance.
• Align property strategies with corporate objectives to drive growth and profitability.

Financial & Business Performance

• Oversee P&L management, budgeting, forecasting, and financial performance across all properties.
• Implement cost-control strategies while enhancing service quality and revenue streams.
• Develop and execute strategic business plans to drive market positioning and profitability.
• Collaborate with the Revenue Management and Sales teams to optimize ADR, RevPAR, and overall revenue generation.

Guest Experience & Brand Standards

• Ensure all properties maintain the highest levels of guest satisfaction and luxury hospitality standards.
• Drive a culture of exceptional service, innovation, and continuous improvement.
• Oversee guest relations strategies, ensuring that each resort delivers unique, personalized, and memorable experiences.

People Leadership & Culture Development

• Lead, mentor, and inspire a diverse team of hospitality professionals.
• Foster a collaborative and performance-driven culture, focusing on employee engagement and retention.
• Provide leadership development opportunities, ensuring that top talent is nurtured and retained.
• Maintain strong emotional intelligence, fostering positive relationships at all levels.

Operational & Strategic Partnerships

• Work closely with corporate stakeholders, ownership, and the executive committee to drive success.
• Collaborate with the Sales & Marketing, Food & Beverage, and Finance teams to align business goals.
• Engage with local and global hospitality networks to elevate the brand presence and industry partnerships.

Qualifications & Experience

• Minimum Bachelor’s Degree in Hospitality, Business, or a related field.
• 15 years of luxury hospitality leadership experience, with at least 5 years in a large resort environment.
• Proven track record as a General Manager of luxury resorts.
• Minimum 5 years experience in a VP or Regional position with oversight in multiple properties.
• Strong business acumen and financial expertise, with experience managing large-scale budgets and P&L accountability.
• Luxury brand experience required (e.g., Mandarin Oriental, Ritz-Carlton, Four Seasons, JW Marriott, One and Only, etc.).
• Must be a visionary leader with exceptional people management skills and high emotional intelligence.
• Spanish proficiency is preferred but not required.
• Pre-opening, rebranding, or re-opening experience is advantageous.
• Ability to thrive in a high-performance, results-driven environment while maintaining an inspiring leadership presence.

Why Join Us?

• Lead a multi-property luxury hospitality portfolio in a prestigious executive role.
• Competitive compensation based on experience, with performance-based incentives.
• Be part of an innovative, growing hospitality investment and management company.