IT Field Support Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required other duties may be assigned.

• Conducts sites surveys and assesses and documents current site configuration and user
• Analyzes existing requirements and prepares specifications for hardware
• Develops hardware installation
• Prepares drawings documenting configuration changes at each site.
• Prepares site installation and test
• Configures computers, software, communications devices and peripheral
• Trains site personnel in proper use of
• Troubleshoots, repairs, and tests computer workstations, servers, printers, peripherals, and tele conferencing equipment.
• Installs and configures computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated
• Updates technical
• Troubleshoots and prioritizes incoming requests for assistance from users experiencing problems with a broad range of software, mobile devices, networking and hardware.
• Handles problem recognition, research, isolation, resolution, and follow up for user problems, referring more complex problems to supervisor or third tier IT s
• Logs and tracks all user support interactions the ticketing system in order to maintain an accurate record of the problem and interactio
• Calls software and hardware vendors to request service regarding defective
• Performs other related duties as

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Competencies & Technical Skills

• Excellent problem-solving skills and attention to detail
• Strong analytical and critical thinking skills
• Effective communication and interpersonal skills
• Ability to work independently and in a team environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• A strong technical troubleshooting

ESSENTIAL DUTIES AND RESPONSIBILITIES

Bachelor's degree from an accredited college or university in computer science or related field and at least two (2) years' experience in application development and systems analysis; or other equivalent combination of education and experience which meet the minimum qualifications requirement may be substituted.

The District of Columbia Housing Authority (DCHA) conducts pre-employment screening on specified positions, which may include but is not limited to a criminal background check, drug and alcohol testing, verification of academic credentials, licenses, and certifications, and/or verification of work history.

This position has been designated by the department to require a drug and alcohol screening and background check. Finalist(s) for this position will be subject to drug and alcohol testing and will be required to consent to a pre-employment background check as a condition of employment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and walk. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and talk or listen. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

SUPERVISORY CONTROLS

The incumbent works under general supervision. The supervisor provides direction on objectives and priorities for assignments establishing timeframes and desired results.

The incumbent identifies the work to be done, plans and carries out the work independently. The incumbent regularly adapts and develops as necessary new work procedures and instruction for application by self or others.

Work is reviewed for adherence to timeframes and meeting goals and objectives.

GUIDELINES

The incumbent works with various requirements or applications in which general guidelines are available. Guidelines may require modifications in adapting or adjusting to new requirements.

The incumbent utilizes considerable judgment in selecting the most appropriate guideline for accomplishing the work.

COMPLEXITY

The incumbent is required to work with various applications that involve discrete methods and procedures and a variety of tasks that require knowledge of various methods and procedures.

The decision regarding what needs to be done depends upon a valid assessment of the issues involved in each particular situation. Recommendations are selected from various alternatives.

SCOPE AND EFFECT

The work involves providing critical support necessary to effectively accomplish the purpose, goals and objectives of the information program. The work directly supports the overall effectiveness of the Office of information Technology.

PERSONAL CONTACTS

Contacts vary and may be with IT employees inside and outside OCHA or other agencies or non-governmental organizations.

PURPOSE OF CONTACTS

Some of the primary reasons for the contacts are to plan, coordinate and schedule work requirements and to participate with users in new or modified program system requirements.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands, handle or feel, reach with hands and arms; and talk or listen. The employee may occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work is performed in the normal office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.