What are the responsibilities and job description for the Customer Care Associate, Remote position at DC International?
This is a Work from Home role, but you must reside near Carrollton, Texas, as in-person training and monthly meetings will be held at our office.Are you an experienced Customer Service Representative who thrives in a collaborative, team-oriented environment but also excels at working independently? We’re looking for self-motivated professionals to join our inbound Customer Care team!Position Overview:We’re hiring an Inbound Call Center Customer Care Associate to support our two eCommerce brands.At DC International—the home of coverstore.com and leatherology.com—we put our customers and employees at the heart of everything we do. As a Customer Care Associate in our dynamic inbound call center, you’ll be the voice of our company, handling inquiries with a focus on cheerful, constructive, and solution-driven interactions.What You’ll Do:
- Deliver exceptional and efficient support for customer inquiries across various channels, including phone, email, and chat.
- Guide customers through product selection, purchases, order status, tracking details and returns, ensuring a smooth shopping experience.
- Address and resolve fulfillment issues promptly and effectively.
- Accurately document cases and utilize internal tools to ensure seamless communication, effective follow-up, and keeping customer information up to date.
- Experience: At least 1 year in an inbound call center role, ideally within eCommerce.
- Skills: Excellent verbal and written communication, efficient multitasking with accuracy, and technical aptitude with the ability to quickly learn and adapt to new tools and software.
- Independence: Self-motivated and able to work independently, managing time effectively while handling multiple customer inquiries.
- Performance-Driven: Motivated by performance metrics, consistently meeting or exceeding targets in response time, customer sentiment, and resolution rates.
- Problem-Solving: Quick and effective problem-solving abilities.
- Attitude: Positive, solution-focused approach with a genuine passion for helping others.
- Requirements: Minimum high school diploma and ability to type at least 40 wpm.
DC International, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.
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