Medical Front Office Assistant

We are looking for a competent Front Office Assistant to help with the daily administrative functions of the medical office.

The ideal candidate will be a hard-working, bi-lingual, professional person able to diligently complete a variety of office support tasks and work under pressure. This person will pay a high degree of attention to detail and be able to master all of the tasks given her by the supervising staff. The following are examples of some of these tasks.

• Greeting patients: As patients arrive, greet them warmly and make them feel welcome. Be able to converse in English and Spanish.

• Scheduling appointments: Manage the calendar by scheduling and rescheduling appointments, ensuring that the office runs efficiently.

• Maintaining patient records: Update and maintain patient records in the EMR system, ensuring that all information is accurate and up-to-date.

• Answering phones: Handle phone calls, address patient questions, take messages, and provide information as needed.

• Verifying insurance: Verify insurance details and handle billing inquiries, assisting patients with any questions they may have.

• Assisting patients with forms: Help patients fill out necessary forms and guide them on the next steps.

• Ordering office supplies: Ensure that office supplies are stocked and order new supplies as needed.

• Providing comfort: Occasionally, provide comfort and support to patients who may be anxious and concerned about their health.

• Processing payments: Process payments from patients and handle any related inquiries.

• Transcribing notes: When needed, transcribe notes from providers and ensure that all information is accurately recorded.

This person will be able to work with a high degree of attention to detail, the use of judgment and discretion as well as actively engaged in improving the efficiency and productivity of the office staff and the office workflows, both in the front office and the back office.

Other Responsibilities

• Learn all the workflows associated with the job and be able to improve these workflows.

• Identify and help resolve issues that might affect efficiency of the staff.

• Coordinate with back office and the clinical staff to help accomplish team objectives.

• Skills

• Computer skills including but not limited to the use of MS Office, G-Suites and related applications.

• Excellent organizational and time management skills

• Analytical abilities and aptitude in problem-solving

• Excellent written and verbal communication skills

We are looking for a competent Front Office Coordinator to help with the organization and running of the daily administrative operations of the medical office.

The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

This person will be responsible for supervising 2-4 front office staff members.

Responsibilities

• Organize office and assist associates in ways that optimize procedures
• Create and update records ensuring accuracy and validity of information
• Monitor level of supplies
• Resolve office-related malfunctions and respond to requests or issues
• Coordinate with other departments to ensure patient care is complete
• Perform receptionist duties

Skills

• Knowledge of computer systems
• Excellent organizational and time management skills
• Analytical abilities and aptitude in problem-solving
• Excellent written and verbal communication skills
• Proficiency in MS Office, G-suits, and basic computer knowledge

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Commute:

• Douglasville, GA 30135 (Required)

Work Location: In person

Salary : $15 - $19