Demo

Collections Analyst II - (25-CC-600006-004)

DC Water Candidate Experience site
Washington, DC Full Time
POSTED ON 3/12/2025
AVAILABLE BEFORE 4/12/2025

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job.  Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description.  This job description is not a “contract” between the employee and the Authority.  The job duties and essential functions may be changed at the discretion of the General Manager.

 

General

 

Job Title: Collections Analyst II Job Code: PP0004
Supervises Directly: No    
New or Revised: Revised Regular or At-Will: At-Will
Date Last Revised: 12/3/2024 Exempt or Non-Exempt: Non-Exempt
Compensation Approval Signature:   Union/ Non-Union: Union
Department Name and Division:  CC-Collections and Escalations Salary Schedule:  District Service (DS)
Cost Center Code:    600006 Grade: DS09
Essential Position: No Reports To:

 

Supervisor, Credit & Collections

EEO Code: Paraprofessionals Work Format Virtual

 

Who We Are & What We Do:

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

 

Role Description:

The Collections Analyst II is responsible for performing various functions as they pertain to the collection of delinquent water and sewer accounts.

 

Essential Duties & Responsibilities:
  • Acts as Authority representative at court proceedings (and/or administrative hearings) with DC Water’s legal representative both with external and internal attorneys providing required documentation to support water and sewer charges. 

 

  • Researches and resolves billing inquiries as related to delinquent accounts and collections. 

 

  • Reviews and analyzes delinquent accounts for appropriate legal action.  Informs and recommends to the supervisor a course of action for successful collection.

 

  • Responds and prepares both subpoenaed information as well as FOIA request relative to the billing and collection for water and sewer services, impervious charges and initial orders from the Superior Court Civil Division.             

 

  • Reviews and prepares bankruptcy accounts relative to the prorating and the calculation of both pre and post petition dollars. Reviews and prepares bankruptcy and probate documents for collection.

 

  • Calculates, prorates, and adjusts water and sewer bills and establishes payment terms for customers.

 

  • Verifies and collects outstanding balances prior to the initiation of service or distribution of permits.

 

  • Prepares certificate of lien and lien release/redemption documents as required.

 

  • Researches and validates account balance to provide accurate pay off certificates for the purpose of settlement by the Title Company. 

 

  • Verifies the accuracy of the cash receipts reconciliation and the customer refund process.

 

  • Compiles various monthly reports to include spreadsheets utilizing applicable software.

 

  • Utilizes superior verbal and written communication skills as a part of interaction with customers.

 

  • Performs other related duties and projects as assigned at the discretion of the Supervisor, Credit/Collection. 

Supervisory Responsibilities: N/A

 

Key Working Relationships: Interacts with co-workers throughout the department and the Authority, other government agencies and private organizations, and with the general public.

 

Skills & Qualifications:

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

 

Required Skills & Qualifications

Required Experience:  
Three (3) years of progressive customer service experience in a creditable collection environment.  
Minimum Education Requirements:  
High School diploma or General Education Development (GED) certificate  
Required Skills:  
Analytical Thinking  
Detail Oriented  
Verbal and Written Communication Skills  
Conflict Resolution  
Adaptable and Agile  
Relevant Technology and Software  
Ability to work flexible hours  
Required Licenses & Certifications:  
N/A  
Required Languages:  
English  
Physical Requirements:   
General office conditions  

 

Preferred Skills & Qualifications

Preferred Experience:
N/A
Preferred Education Requirements:
N/A
Preferred Skills:
N/A
Preferred Licenses & Certifications:
N/A

 

*The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. 

 

Your Experience at DC Water:

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital.

 

  • Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.

 

  • Connect to a strong culture. Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and wellbeing.

 

  • Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions.

 

  • Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow. 

 

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing

 

The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities”.

If a reasonable accommodation is needed to participate in the job application or interview process, to

perform essential job functions, and/or to receive other benefits and privileges of employment, please

email complianceada@dcwater.com.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Collections Analyst II - (25-CC-600006-004)?

Sign up to receive alerts about other jobs on the Collections Analyst II - (25-CC-600006-004) career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$62,078 - $83,358
Income Estimation: 
$74,557 - $101,289
Income Estimation: 
$62,078 - $83,358
Income Estimation: 
$74,557 - $101,289
Income Estimation: 
$74,557 - $101,289
Income Estimation: 
$71,533 - $97,648
Income Estimation: 
$46,910 - $59,922
Income Estimation: 
$53,414 - $68,805
Income Estimation: 
$55,700 - $72,785
Income Estimation: 
$62,078 - $83,358
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at DC Water Candidate Experience site

DC Water Candidate Experience site
Hired Organization Address Washington, DC Full Time
The intent of this job description is to provide a representative summary of the major duties, locations, and responsibi...
DC Water Candidate Experience site
Hired Organization Address Washington, DC Full Time
The intent of this job description is to provide a representative summary of the major duties, locations, and responsibi...
DC Water Candidate Experience site
Hired Organization Address Washington, DC Full Time
The intent of this job description is to provide a representative summary of the major duties, locations, and responsibi...
DC Water Candidate Experience site
Hired Organization Address Washington, DC Full Time
The intent of this job description is to provide a representative summary of the major duties, locations, and responsibi...

Not the job you're looking for? Here are some other Collections Analyst II - (25-CC-600006-004) jobs in the Washington, DC area that may be a better fit.

Collections Analyst

Choice Hotels, Bethesda, MD

Technical Collections Analyst

Nightwing, Hamilton, VA

AI Assistant is available now!

Feel free to start your new journey!