Account Representative

Plant the Seeds of Success: Sales Role at KAT Wholesale Outdoor Available!

We are looking for a candidate with a background in landscaping and horticulture or a genuine passion for the field, combined with experience in sales and upselling. The right individual will be driven, personable, and energetic, thriving in a fast-paced environment. A strong commitment to customer service is essential, as you'll be tasked with managing accounts, fostering relationships with customers, and driving sales growth.

This is a pivotal role for someone who is eager to deepen their knowledge and grow within the industry. If you have a passion for the outdoors, strong sales skills, and a knack for building customer connections, we want to hear from you! Your enthusiasm and dedication will play a significant role in enhancing our impact while advancing your career in the industry.

About Us: KAT Wholesale Outdoor, located in the Kansas City area, is known for our expansive selection of premium-quality plant material and hardscaping products offered exclusively to landscapers and contractors.

KAT Wholesale Outdoor, is part of the DCA Outdoor family of brands. We are vertically integrated and take pride in being an industry leader. We’re not only streamlining the production and distribution of landscape products, but we are also working to reduce the carbon footprint. Through our continued growth and innovation, we will have the highest impact on our world.

This full-time position in Blue Springs, Missouri, located at our KAT Wholesale site.

Hourly Rate: $22.00-$26.00 variable compensation

Key Responsibilities:

• Order Processing: Orchestrate and process customer orders efficiently, ensuring accuracy and timeliness to enhance the overall customer experience.
  • Quotes & Bookings: Generate and mobilize customer quotes, bookings, and sales forecast to drive sales growth and meet business objectives.
  • Resolve Inquiries: Respond to customer inquiries and resolve issues in a timely and professional manner, providing expert advice and recommendations to enhance customer satisfaction.
  • Document Activity: Maintain accurate records of customer interactions, sales, and inventory levels, utilizing the CRM system (Salesforce) to ensure seamless communication and data management.
  • Customer Service: Provide exceptional customer service, building strong relationships with customers, and identifying opportunities to upsell and cross-sell products to drive sales growth and enhance customer satisfaction.

Essential Job Duties:

• Actively manage and scale your book of businesses to maximize sales growth through proactive upselling and cross-selling initiatives, focusing on promoting green goods and hardscapes
• Oversee customer accounts by identifying and addressing customer needs and proactively recognizing potential future needs to enhance satisfaction
• Conduct weekly calls and outreach communications with customers to maintain engagement and build relationships
• Identify opportunities for upselling and cross-selling during customer interactions to enhance sales and overall customer satisfaction
• Scale your book of business season over season, consistently meeting or exceeding established sales goals and objectives
• Promote product offerings to customers, highlighting features and benefits to drive interest and sales
• Act as an expert resource for customers, demonstrating comprehensive knowledge of industry trends, products, and services
• Document all customer information and communication into the CRM system (Salesforce)
• Research and acquire material, give advice on plants, and offer substitutions if needed
• Promote Company as the leader in quality, service, and availability
• Maintains accurate inventory knowledge by staying up-to-date on current stock levels and projected inventory needs
• Promote Company’s product lines and services
• Stay knowledgeable about industry emerging products to provide informed recommendations and expert advice to customers
• Provide sales forecast through management of future orders and customer quotes by analyzing sales data
• Partner with other account representatives and operations team members to facilitate delivery/pick-up accuracy
• Inspection of material and orders
• Update inventory levels specific to bids and quotes received, ensuring accurate and timely information
• Tag and organize products to ensure easy identification and accessibility
• Take photos of the most recent products available

Other Duties and Responsibilities:

• Promote and manage a safe work environment while following direction from the safety committee
• Promote and foster Company’s core values
• Other job duties as assigned by Site Manager

Competencies for Success:

• Job & Technical Expertise: Demonstrate depth of knowledge and skill in a technical or functional area.
• Results Orientation: Focus on the desired result of individual or teamwork, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Customer Service & Retention: Demonstrate concern for satisfying external and/or internal customers.
• Communication & Interpersonal Skills: Develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.

Minimum Qualifications:

• Required: 1 years in plant industry or related fields, landscaping, garden centers, and/or nurseries
• Required: Experience in customer service and sales
• Required: High School diploma or equivalent

We honor our core values and expect our employees to as well. They are work hard, take pride in your work, be optimistic and respectful, show commitment, and continually grow.

We invite individuals who think like we do and will position us for major organizational growth to apply today. Join us in revolutionizing the green industry!

All applicants will be required to take the Culture Index survey. If you’d like to be considered faster, please copy and paste the following into your browser to complete the survey now: https://go.apply.ci/s/A550CC0000

Please select the one named, KAT Wholesale - Account Representative.

Salary : $22 - $26