Family Advocate-Ongoing Case Management

Description

The Dallas Children's Advocacy Center seeks a bilingual (English/Spanish) speaking Family Advocate to manage our on-going and long-term cases with our families and children.

GENERAL DESCRIPTION: The Family Advocate works collaboratively with each family and the MDT (multi-disciplinary) team and provides clients with trauma informed, wrap around services that provide support for the life of the child’s case.

ABOUT DCAC: The mission of the Dallas Children's Advocacy Center is to improve the lives of abused children in Dallas County and to provide national leadership on child abuse issues. DCAC is a non-profit organization and the only agency of its kind in Dallas County, working in agreement with public and private agencies to investigate, prosecute, and provide healing services for child abuse cases in Dallas County.

We reduce the victimization of the child, remove barriers to investigation and treatment, and enhance criminal prosecution with our distinctive multidisciplinary and united approach to these complex and severe cases, all at no cost to our clients. Each year, DCAC serves over 13,000 children and their non-offending family members.

We are a national and international leader in the Children's Advocacy Center movement, recognized for our expertise in the identification, investigation, and prosecution of child abuse cases; cutting-edge clinical services and programs for the victims and their non-offending family members; and our community and professional training programs.

Everyone involved in DCACs work shares a common set of core values:

• The children come first in all that we do.
• We operate as a seamless team.
• Each of us acts with a servants heart.

In 2018, DCAC was named a Best Place to Work by Dallas Business Journal

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES:

• Facilitates case management meetings with caregivers whose children are in the DCAC Mental Health Services.
  • Discuss progress of treatment.
  • Discusses family dynamics during the life of the case.
  • Discusses barriers and provides appropriate resources and referrals.
  • Discusses case updates, as needed.
• Conducts risk assessments related to non-suicidal self-injury, suicidal ideation and behavior, homicidal ideation, and interpersonal violence; completes safety plans as needed; conducts follow up phone calls with caretaker within 24 hours of being seen.
• Provides informal assessment for immediate family needs that address food, housing, clothing, toiletries and physical and emotional safety.
• Communicates with MDT (multi-disciplinary team) partners regarding treatment progress, safety concerns, updated case information, etc.
• Collaborates with therapists through weekly or bi-weekly broker meetings to discuss treatment plans and progress, barriers, next steps, etc.
• Organizes and implements special events for families to provide for basic needs, family engagement and to remove barriers to access services at DCAC.
• Ensures ongoing wrap around services are provided while client is in therapy:
  • Provides resources and referrals.
  • Communicates with other community partners for resources.
  • Ensures CVC, VINE and other Victim Rights services are completed.
  • Collaborates with therapist to ensure fidelity of services.
• Enters data and self-audits in client database and ensures accurate, professional data is entered in a timely manner and within guidelines and standards.
• Regularly participates in peer review meetings.
• Provides on-call support after hours and on the weekend through a staff rotation.

Interaction with clients:

• Uses best practices, including an empathic tone and open body language to build rapport with clients.
• Uses structured frameworks for providing crisis interventions.
• Provides services in a trauma informed manner.

Supervision of Interns:

• Provide ongoing supervision and training to Children’s Programming and Family Advocate interns, as needed by:
  • Participating in intern interviews.
  • Assisting in observing and training new interns.
  • Providing weekly or bi-weekly supervision to Children’s Programming and Family Advocate interns.

Cross-Training with other Family Advocates:

• Cross trains with other Family Advocates, Children’s Programming, Screening and Forensic Services to back up when needed.
• Uses crisis intervention and de-escalation skills, when necessary.
• Conducts and reviews risk assessment and safety planning with the child and family.
• Collaborates with DCAC MDT (multi-disciplinary) team to exchange information that are pertinent to the child’s case and safety.
  • Reviewing CPI (child protection investigation) safety plans, placements and other safety concerns.
  • Connecting with law enforcement regarding the criminal investigation of the child’s case.
  • Reaching out to the District Attorney’s office on the status of the trial and prosecution of the alleged offender.
  • Connecting with the REACH clinic and Medical Liaison Coordinator regarding any medical exams for the child.
  • Communicates and coordinates with the specialty partner agencies (T-911 and NFNL)
• Court Readiness and Court Accompaniment:
  • Becomes well versed in DCAC court readiness curriculum.
  • Provides court readiness sessions upon request.
  • Provides court accompaniment upon request.

Continuing Education:

• Completes a minimum of 24 hours of instruction, within the first six (6) months of hire, including but not limited to:
  • The dynamics of abuse,
  • The CAC model and the coordinated MDT response, including the civil and criminal justice processes and the medical evaluation process.
  • Working with non-offending caregivers (examples may include understanding the challenges non-offending caregivers face, communicating with empathy, etc.)
  • Time impact of trauma and trauma informed services.
  • The impact of crisis and crisis assessment and intervention.
  • Professional ethics and boundaries.
  • Assistance in accessing and obtaining victims’ rights as outlined by law.
  • The Crime Victims Compensation (CVC) program.
  • Court education, support and accompaniment, and,
  • Assistance with access to treatment, additional support services, and concrete resources.

• Completes the CACTX Family Advocate training program, including family advocacy 101-201 trainings (or equivalent) within the first year of employment as a Family Advocate.
• Completes continuing education each year in topics relevant to family advocacy, child abuse and or victim services.
• Employees who are bilingual (English/Spanish) are required to complete translation training through TIN (Translation Interpretation Network).
• Completes all compliance trainings required by DCAC.

Other Duties:

• Attends and participates in or assists at the annual Crimes Against Children conference.
• Attends and engages in supervisory meetings and team meetings.
• Attends monthly agency staff meetings and other events.
• Participates in special events for children and families.
• Other duties as assigned.

Qualifications

Education and experience: bachelor’s degree or higher in human services, social work, counseling, psychology, sociology or related field and two (2) years of experience in a client facing, case management role working at a domestic violence shelter, residential shelter or another Child Advocacy Center OR an equivalent combination of experience, knowledge and skills and five (5) years in a client facing position may substitute for a college degree.

Competencies:

• Advocating Causes
• Collaboration
• Documentation
• Relationship Building
• Teamwork

Knowledge, Skills, and Abilities:  

• Knowledge of developmental states of children, family dynamics, inter-partner violence, trauma, and child maltreatment.
• Skilled in effective communication with a diverse community of stakeholders including medical professionals, law enforcement, CPI (child protective investigation) the Dallas County District Attorney’s Office, DCAC staff, clients, and families.
• Skilled with working with children and families, particularly with youth who have experienced significant trauma.
• Skilled in client de-escalation and conflict resolution.
• Ability to maintain client confidentiality.
• Ability to actively engage in consultation regarding difficult case situations.
• Ability to maintain a personal trauma resilience plan.
• Ability to navigate multiple systems and reduce barriers to treatment for the child.
• Possesses ability to effectively communicate amongst team members while managing time constraints in a high stress work environment.
• Ability to establish and maintain professionally challenging achievement goals and exerting effort toward mastering tasks and a willingness to take on responsibilities and challenges.
• Excellent presentation and communication skills, both written and verbal.
• Demonstrated ability to work with all levels of employees, board members, partners, and community.

WORK ENVIRONMENT:

Work Location: All work must be performed in the office due to client confidentiality.

Mental and Physical Abilities: Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs). 

Working Conditions: Work may be performed but is not limited to an office environment.

Essential Functions: This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Core Values: Must demonstrate/live our organization’s core values: 1. Put the child first in all we do, 2. Operate as a part of a seamless team, 3. Work with a servant’s heart.

DCAC is proud to be an Equal Opportunity Employer, and we believe in an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

BENEFITS:

• 100% Paid Employee Health Insurance-PPO
• 100% Paid Employee Dental Insurance
• 100% Paid Short Term Disability
• 100% Paid Long Term Disability
• 100% Paid Basic Term Life and AD&D Benefits (one times your annual earnings up to $50,000)
• Vision Insurance through Superior Vision
• Pet Insurance through Nationwide
• Legal Services through Freshbenies
• Flexible Spending Account
• Dependent Spending Account
• Six (6) weeks' of paid Parental Leave
• Employee Assistance Plan (EAP)
• Health Advocate
• WellVia Teladoc Program
• 403b Retirement and Contribution Plan with up to a 4% employer contribution
• Supplemental Insurance: Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance
• Bilingual Stipend (English/Spanish) of $2,700 annually
• Cell Phone Stipend
• 10 Paid Holidays
• 2 Floating Holidays
• 14 Wellness Days
• 10 Vacation Days 
• DCAC participates in the Public Service Loan Forgiveness Program (PSLF)

Salary : $50,000