Client Report Assistant

Job Summary
DCARA is seeking a Client Report Assistant that will be responsible for accurate data entry, compiling reports, and ensuring timely submissions of Client information. The ideal candidate focuses on entering client information, preparing reports, and supporting compliance with reporting requirements. The Client Report Assistant is fluent in American Sign Language since they will work frequently with internal departments to gather necessary data to support DCARA's mission to empower Deaf* clients with information, resources, and tools.

Essential Job Functions

Report Duties

• Collect, enter, manage, and maintain necessary client information to meet funder requirements, including 
  • Demographics
  • Infographics
  • Statistics
  • Program progress
• Prepare concise reports to meet funder requirements in a timely manner: Monthly, Quarterly, Mid-Year & Year-End Reports
• Collaborate to gather client cases to ensure accuracy and completion of reports which includes frequent communication with:
  • Employees
  • Department Managers
  • Deputy Director
  • Executive Director
• Efficient communication methods including all electronic formats (emails, zoom chats, etc.) and in person with all employees using the following:
  • Various levels of written English
  • American Sign Language  
  • Other signed communication methods 
• Review and cross-check client case entries for consistency and completeness
• Ensure compliance with contract requirements
• Mandated report compilation prior to funders’ mid-year and end-year meetings for Executive purpose

Data Entry & Report Compilation

• Responsible for Report Compilation utilizing a centralized system including but not limited to:
  • Statistical Information on Clients
  • Progress on Funders’ Requirements
• Generate Infographics for all meetings but not limited to:
  • Agency Annual Report
  • Executive Director Meetings
  • Fundraisers 
  • As others needed

Administrative Support

• Communicate using company videophone for internal and external interactions.
• Support the agency and community with other duties as assigned by the Executive Director and/or Deputy Director. 

Required Education and Experience

• High School Degree or equivalent 
• Proficiency in data entry software Windows and Google Drive
• Knowledge of relevant current issues and laws protecting the rights of Deaf* individuals
• Experience and cultural competence working in the Deaf* community at large 
• American Sign Language (ASL) communication independently with Deaf* employees and others as needed
• Ability to work with diverse people from different backgrounds, racial, economic, linguistic, cultural, religious, disability and communication backgrounds

Desired Education and Experience

• 1-2 years of experience in client reporting or a related field
• Knowledge of social justice issues that affect the Deaf* communities.
• Experience with spreadsheets and report generation
  

Benefits:

• Full Coverage: Health, Dental and Vision Plans
• Life Insurance
• (12) Paid Holidays 
• Family Leave
• Paid sick and vacation leave accrual upon hire
• Paid Weekly Wellbeing Hour

Our Workplace Culture

Our workplace culture is a fun, challenging, and caring working environment where you can grow your career. We work together by being inclusive everyone - including ideas, of people, of points of view. Individually, we are experts at what we do. Collectively, our impact is even greater. You’ll find some of the best and most satisfied staff working for the agency. At DCARA, you will be able to use your experiences, abilities, creativity, and energy to work and discover the talents within yourself as you enrich the lives of Deaf* (Deaf, DeafBlind, Deaf with disabilities, hard of hearing, and late-deafened) community members.

Living in the Bay Area

DCARA is located in the beautiful Bay Area / North Coastal of California, known for its large Deaf* community, warm climate, highly educated communities, historic buildings, and an exciting array of activities for everyone, including cultural events, professional sports, trips up and down the Pacific coastline, wine tasting in Napa and Sonoma Valley, hiking around Redwood Giants, and many other community activities. You will also live near many of the world’s Global companies (Google, Apple, Facebook, for example) which are located in the Bay Area. There is no better place to live than California as the world’s fifth largest economy!

Equal Employment Opportunity
DCARA is committed to equity, diversity, and inclusion in the workplace.  DCARA is an at-will employer and proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including Deaf, DeafBlind, Deaf with disabilities, hard of hearing, and late deafened people. We do not discriminate on the basis of race, color, ethnicity, gender, sexual orientation, disability, or any other protected characteristic.

How to Apply
Interested applicants should submit their resume and cover letter to https://dcara.org/careers/.

Join us in empowering Deaf* communities! Be a leader, an advocate, and a champion for change at DCARA.

Salary : $41,940 - $52,320