What are the responsibilities and job description for the Product Specialist position at DCE Solar?
Introduction :
We are a Privately-Owned Solar Engineering Services firm, focusing exclusively on the development of industry-leading solutions. We develop, design, and sell new products that are highly efficient and custom installation solutions that enhance the overall adoption of solar. Our dynamic and growing company needs a motivated Product Specialist, to provide support to our internal teams as well as our clients. We operate a fast-paced and informal office, which also includes a supportive growth atmosphere. This role is a fundamental role within the organization, as the client facing, technical collaboration and team participation require a unique level of skill and activity management.
Job Responsibilities :
- Be the point person for all activities for our SAT and Carport projects. Manage both timing for engineering design and delivery of product.
- Liaison with the installation business within DCE and Carport provider for contractual scope, schedule and costing.
- Provide direct Project management services for each project to secure designs, timelines of product deliveries and execute are met and executing change order process
- Work closely with cross-functional teams, including product development, marketing, and support, to ensure a unified and effective approach to customer engagement.
- Contribute to the creation of technical documentation, case studies, and other materials to assist in the sales process.
- Stay updated on industry trends, competitor products, and emerging technologies to provide informed insights and recommendations.
- Act as a technical advocate for customers, representing their needs and requirements to internal teams, including product development and engineering.
- Provide training and support to the sales team on technical aspects of products and services. Ensure the sales team is well-equipped to communicate effectively with clients.
- Collaborate with the sales team to respond to technical inquiries, RFPs (Request for Proposals), and RFIs (Request for Information). Assist in preparing technical documentation and proposals.
- Engage with customers to understand their technical requirements, challenges, and objectives. Provide technical guidance and solutions tailored to their needs.
- Develop a deep understanding of the company's products, services, and technical solutions to effectively communicate their value to potential customers.
Qualifications :
Our Core Values :
We are looking for a talented and experienced problem solver that will interact ambitiously with our business and not just accomplish a task.
The ideal individual will align well with our core Values :
o Trust
o Excellence
o Accountability
o Collaboration
o Service
o Innovation
o Gratitude
Hybrid schedule : WFH Monday and Friday, in office Tuesday-Thursday
