Overview

A Laboratory Manager provides leadership, development, and fiscal management to multi-disciplinary clinical services.  They are accountable for the development, maintenance, and documentation of all process improvement and quality assurance initiatives within their area of responsibility.   They assist with leadership of the Laboratory department services in collaboration with the Director.  They work cooperatively with other Laboratory team members and with departments and individuals outside the Laboratory.

Responsibilities

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

Minimum education is a baccalaureate degree in clinical laboratory science or biological science, with certification as a clinical laboratory scientist or medical technologist by one of the nationally recognized certification agencies: American Society of Clinical Pathologists (ASCP) preferred; the American Medical Technologist (AMT) acceptable. 

At least five years of experience in a clinical laboratory setting is required with 3 years of laboratory supervision/management preferred Demonstrated systems integration experience.

Abilities are demonstrated in areas of assigned responsibilities by successful completion of annual laboratory competency testing.  Must be able to read, write legibly, speak, and comprehend English.

WORKING CONDITIONS

. WORK CONTEXT

• Must be extremely accurate under moderate time restraints
• Must be able to work with disease causing agents
• Must be able to actively participate in conflict resolutions within the department and with those served by the department.
• Must communicate on multiple platforms.
• Must be working with people closely most of the time
• Must be able to flex their schedule to meet the varying needs of patient care.

 PHYSICAL FACTORS

• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
• The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
• The ability to see details at close range (within a few feet of the observer).

·         The ability to match or detect differences between colors, including shades of color and brightness

• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.
• The ability to speak clearly so others can understand you.
• The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
• The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
• The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
• The ability to keep or regain your body balance or stay upright when in an unstable position.
• The ability to exert maximum muscle force to lift, push, pull, or carry objects.

OTHER JOB FACTORS

• Must be able to achieve work with minimal supervision.
• Must complete assigned tasks independently and within time expectations or involve the team in a support process.
• Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Job requires a willingness to take on responsibilities and challenges.

Frequent interaction with others in the Laboratory and other departments in person, by telephone or by email, to resolve issues with patient care that are impacted by laboratory testing.  Due to the emotional and/or emergency nature of patient care some customers may be unpleasant, angry or discourteous in their requests for Laboratory services.