What are the responsibilities and job description for the Radiology Scheduler position at DCH Health System?

Overview

He/she is responsible for the scheduling of outpatients for testing, treatment or other procedures in an expeditious, friendly and courteous manner.

Responsibilities

Takes telephone reservations from doctor’s offices, patients and others as appropriate.

Coordinates appropriate reservation information to other departments through Meditech, e-mail, physician orders, letters, calls, faxes and Audix messages.

Anticipates scheduling conflicts and problems using good judgment in conflict resolution; is able to edit schedules as requested by area supervisors.

Responds appropriately to request for information pertaining to reservations.

Is able to obtain and record pre-cert numbers for any test requiring precertification.

Cooperatively works with multiple facility modalities and the different requirements for each.

Knowledge of community-wide centralized scheduling module and is able to schedule, order and edit exams for multiple departments to include radiology, neurology, pulmonary, cardiology, respiratory and nutritional consults.

Understands procedural charges and scheduled orders. Follows billing practices.

Uses I Care principles to ensure proper patient identification, correct exam, and to improve patient communication and engagement.

DCH Standards:

Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
Performs compliance requirements as outlined in the Employee Handbook.
Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
Requires use of electronic mail, time and attendance software, learning management software and intranet. Responds timely to all forms of communication.
Must adhere to all DCH Health System policies and procedures.
All other duties as assigned.

Qualifications

High school graduate or equivalent with good perception of order and minute details; self-motivated with the ability to stay focused on repetitive tasks.

Strong communication, detail oriented, critical thinking, problem solving and customer service skills are essential; quick learner, works at fast pace, expeditious, friendly and courteous to staff and physicians.

Must be efficient in the use of all office equipment, computer and keyboard operations and related material essential to good patient care and reports any problems when necessary.

Must be able to read, write legibly, speak, and comprehend English.

Working Conditions:

WORK CONTEXT

Interpersonal Relationships

Contact with others
Deal with External Customers
Deal with Unpleasant or Angry People
Frequency of Conflict Situations
Responsibility for Outcomes and Results
Telephone
Work with Work Group or Team

Physical Work Conditions

Indoors, Environmentally Controlled
Physical Proximity
Spend Time Making Repetitive Motions
Spend Time Sitting
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

Structural Job Characteristics

Consequence of Error
Freedom to Make Decisions
Frequency of Decision Making
Impact of Decisions on Co-workers or Company Results
Importance of Being Exact or Accurate
Importance of Repeating Same Tasks
Time Pressure

PHYSICAL FACTORS

Physical Abilities

Gross Body Coordination
Stamina

Must be able to perform the duties with or without reasonable accommodation.
Hearing and vision must be normal or corrected to within normal range.
Physical presence onsite is essential.

OTHER JOB FACTORS

Work Styles

Adaptability/Flexibility
Analytical Thinking
Attention to Detail
Concern for Others
Cooperation
Dependability
Independence
Initiative
Integrity
Self-Control
Social Orientation
Stress Tolerance

Work Values

Achievement
Independence
Relationships
Working Conditions

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Radiology Scheduler

What are the responsibilities and job description for the Radiology Scheduler position at DCH Health System?

Overview

Responsibilities

Qualifications

What is the career path for a Radiology Scheduler?

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