What are the responsibilities and job description for the Clinical Operations Manager position at DCI Donor Services, Inc.?

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are seeking a Clinical Operations Manager (AOC) to oversee the day-to-day operations of organ donation recovery efforts including medical evaluation, family approach, organ allocation, and provide clinical expertise. This role is critical to providing guidance and development to frontline team members and a crucial component to saving more lives through organ donation. Prior experience with organ donor management is required! This is a great opportunity to serve as a lifeline to those on the transplant waiting list!

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

Coaches frontline team members by providing consistent, evidenced based critical thinking and decision support while considering appropriate resource management decisions. Provides thorough, in-depth guidance utilizing highly developed clinical expertise and advanced knowledge of the organ donation process.

Interprets hospital policies for determination of neurological death and guides staff to ensure potential donor patients are declared appropriately (where applicable). Collaborates with Medical Director(s) and other physician consults in evaluating donor suitability and setting appropriate donor case plans.

Presents complex clinical information and determines a clear and cohesive plan for assessing donor risk factors and effectively communicates to transplant centers. Identifies potential anomalies appropriately.

Provides resource management and direction to the clinical teams for the day-to-day operations. Provides real-time direction and guidance to staff for donor identification, evaluation, authorization, clinical management, organ allocation, and surgical recovery directed towards maximizing every organ donation opportunity.

Problem solves with onsite organ team members and provides clinical and logistical expertise in all areas of the donation process. Advises staff when working through operational challenges by providing mentoring, talking points, coaching and on-site support. Communicates deviations from standard behavior and/or practices to appropriate manager for follow-up.

Maintains an awareness of all active referrals and pending activity to ensure optimal use of available resources.

Ensures consistent application and compliance with regulatory standards/requirements as well as organizational policies and procedures.

Participates in performance improvement initiatives, identifying trends and supporting formal staff education needs including involvement in regular case activity review process. Assists with data collection, analysis, and shares best-practices for presentation and education during Case Review Meetings.

Provides regulatory oversight and verification of critical aspects of the donation process such as death notes, hemodilution, increased risk status, serology results, allocation variances, etc

Offers on-site mentoring, education, guidance, and support of clinical staff. Works closely with clinical leadership and Training Department to identify training needs and employee development. Serves as subject matter expert in clinical processes and procedures

Researches and coordinates the implementation of new processes, procedures and best practices aimed at maximizing the outcome of the organ donation process to achieve organizational goals.

Performs other duties as assigned.

The ideal candidate will have:

5 years’ experience as an Organ Recovery Coordinator with donor management oversight
Bachelor’s degree and/or RN/PA/RT/Paramedic certification
Valid Driver’s License with ability to pass MVR underwriting requirements
CPTC certification preferred
**New employees must have their first dose of the COVID-19 vaccine by their potential start date and be able to supply proof of vaccination.**

We offer a competitive compensation package including:

Up to 176 hours of PTO your first year
Up to 72 hours of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

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