What are the responsibilities and job description for the Manager Corporate Maintenance and Repair position at DCLI?
Oversee technology-driven projects within the Maintenance & Repair department, ensuring seamless execution from planning to deployment. Responsible for managing 3rd party software vendors, tracking defects and enhancements, performing user acceptance testing, and leading system onboardings and training efforts.
Duties and Responsibilities
- Lead & execute M&R related projects, ensuring timely delivery and alignment with business objectives
- Oversee internal & external software providers, monitor service levels, escalate issues, and ensure system performance meets business needs and contractual scope
- Collaborate with leadership, IT teams, and stakeholders to gather requirements, provide updates, and drive adoption of system improvements
- Act as liaison between corporate M&R team and IT support team and lead system changes to accommodate changing business requirements
- Oversee M&R system enhancements, defects, support tickets list, driving items to completion
- Facilitate and perform user acceptance testing to ensure solutions align with business needs
- Function as systems super-user and act as subject matter expert for M&R systems & processes
- Communicate notable system deployments and changes to affected end users
- Develop & oversee comprehensive strategy for onboarding, training, and continuous education to ensure users adopt & maximize use of system and tools
- Work with repair vendors to establish successful EDI transmission of work orders
Qualifications
- Bachelor’s Degree in appropriate field of study or relevant work experience
- 5 years of experience in intermodal, transportation, logistics industries preferred
- PMP, CSM, or similar certification preferred
- Proficiency in project management tools
- Strong analytical and problem-solving skills
- Strong organizational skills and excellent attention to detail
- Strong leadership, communication, and stakeholder management skills
- Ability to train system users, ensuring smooth adoption and efficient use
- Must be able to pass a pre-employment drug screening
Direct Reports
M&R Project Coordinator
Benefits
We understand that your role at DCLI is only part of who you are. Our comprehensive compensation and benefits package provide resources for you to be your best self, grow professionally and personally, and reach your full potential.
- Excellent health, dental, and vision insurance options for you and your family
- Ample PTO and paid holidays
- 401k with company match
- Flexibility to support a healthy work-life balance
- Wellness resources
- Company-sponsored parties, outings, and other perks
Development Opportunities
At DCLI, you’ll find that everyone – from your coworkers and managers to the senior leadership team – wants to see you succeed and there are opportunities available for you to develop in your current role and prepare to take that next step in your career:
- Tuition reimbursement
- Internal training and educational resources
- Quarterly and annual awards for outstanding performance
- Pathways to promotions and access to advice, feedback, and mentorship
- Participation in professional organizations
- Internships
