What are the responsibilities and job description for the Manager, M&R Audit position at DCLI?
Manages all aspects of the work order audit team, who systematically review all pending work orders for maintenance and repair (M&R), determining of the reasonableness of the request, ensuring billing accuracy, and approving or rejecting.
Duties and Responsibilities:
- Monitors productivity of the audit team as a group, as well as individually, as to work orders processed per day.
- Monitors accuracy of the audits for proper use of repair codes, part numbers, coding conflicts, etc.
- Communicate with repair vendors and field staff to ensure proper work order billing as required.
- Monitors trends in vendor behavior, including duplicate work and repetitive repairs and intervenes as required.
- Provides training for new hires and continuous technical support for the group as to parts and repair codes.
Qualifications:
- College degree preferred but not required or comparable work/military experience
- Managerial experience
- Strong interpersonal skills
- Strong analytical and problem-solving skills
- Excellent attention to detail
- Strong verbal and written communication skills
- Mechanical aptitude specific to commercial trailer/chassis maintenance.
- Must be able to pass a pre-employment drug screening.
Direct Reports:
- M&R Auditors
Benefits
We understand that your role at DCLI is only part of who you are. Our comprehensive compensation and benefits package provide resources for you to be your best self, grow professionally and personally, and reach your full potential.
- Excellent health, dental, and vision insurance options for you and your family
- Ample PTO and paid holidays
- 401k with company match
- Flexibility to support a healthy work-life balance
- Wellness resources
- Company-sponsored parties, outings, and other perks
Development Opportunities
At DCLI, you’ll find that everyone – from your coworkers and managers to the senior leadership team – wants to see you succeed and there are opportunities available for you to develop in your current role and prepare to take that next step in your career:
- Tuition reimbursement
- Internal training and educational resources
- Quarterly and annual awards for outstanding performance
- Pathways to promotions and access to advice, feedback, and mentorship
- Participation in professional organizations
- Internships
