What are the responsibilities and job description for the National Account Manager (Domestic) position at DCLI?
The National Accounts Manager provides direct support to the Vice President of Domestic Sales, responsible for proactively driving growth and value-added solutions for more than 10 strategic accounts. This position will be able to communicate with all levels of internal and external organizations and will have a comprehensive understanding of transportation, logistics, and sales processes.
Duties and Responsibilities
- Create new sales leads, negotiating contracts, manage and develop relationships with assigned Domestic accounts to meet revenue and profitability objectives.
- Arrange, facilitate, and present at customer meetings.
- Identify, quantify, and pursue new domestic revenue opportunities beyond standard use agreements.
- Collaborate with other internal stakeholders, including Finance, Operations, Legal and Billing to address customer concerns and provide customized sales proposals.
- Identify opportunities to drive productivity, operational synergies, and technological improvements that can benefit both our customers and the company.
- Generate a deep understanding of the customers business, enabling the employee to be the “voice of the customer” and identify new ways in which DCLI can drive value.
- Provide well-informed advice and information that is valuable to our domestic customers and the broader domestic community.
- Share up to date market intelligence to the Commercial organization as well as other internal stakeholders.
- Work within Salesforce to create account profiles, track opportunities, and ensure all customer related content remains current.
- Attend various industry events, interacting with the entire customer base to promote the company vision
Qualifications
- Bachelor’s degree in Business Administration or related discipline
- Five to ten years of experience in a sales organization
- Experience in the transportation/intermodal industry or similar environment highly preferred
- Hard working, self-starter, with an attention to detail
- Team player with strong interpersonal and communication skills
- Results oriented professional with effective writing and verbal communication skills
- Ability to prioritize, meet deadlines and excel in a fast paced and dynamic work environment
- Highly organized and able to handle multiple tasks simultaneously
- Analytical thinker with a passion for problem resolution, process improvement, and excellent customer service
- Ability to make clear and actionable business recommendations
- Flexibility with the ability to quickly adapt to change
- Ability to independently acquire and analyze information
- Strong computer skills (Excel, PowerPoint, Word, Tableau, Salesforce)
- Must be able to travel on a regular basis
- Must be able to pass a pre-employment drug screening
Benefits
We understand that your role at DCLI is only part of who you are. Our comprehensive compensation and benefits package provide resources for you to be your best self, grow professionally and personally, and reach your full potential.
- Excellent health, dental, and vision insurance options for you and your family
- Ample PTO and paid holidays
- 401k with company match
- Flexibility to support a healthy work-life balance
- Wellness resources
- Company-sponsored parties, outings, and other perks
Development Opportunities
At DCLI, you’ll find that everyone – from your coworkers and managers to the senior leadership team – wants to see you succeed and there are opportunities available for you to develop in your current role and prepare to take that next step in your career:
- Tuition reimbursement
- Internal training and educational resources
- Quarterly and annual awards for outstanding performance
- Pathways to promotions and access to advice, feedback, and mentorship
- Participation in professional organizations
- Internships
