Director Commercial Property Management
Execute the process of maintaining and creating value in real property consistent with the owner's objectives through the efficient balance of tenant and owner relations, financial budgeting and expense control, risk management and all other operational aspects of the property with the highest standards of professional ethics.
Planning and Management
- Understand ownership expectations and management's strategic objectives for each property managed.
- Work with the Leadership team to hire and manage individuals who demonstrate strategic job capabilities and adhere to company values.
- Recommend revenue, income, cost control and saving ideas in any areas, such as services, utilities, procedures, equipment, etc.
- Preserve and protect the assets of the company. Minimize the risk of liability by working with preferred providers of services and monitoring insurance and licensure status of contractors. Ensure tenants abide by lease agreements and that the property is used for its intent.
- Recommend capital expenditures for all assets.
- Provide input to Marketing and Leasing to facilitate the leasing of space within the properties and maintain broker relationships.
Tenant Relationship Development
Maintain proactive and positive relationships with tenant decision-makers. Ask questions to ensure their complete satisfaction.Visit tenants at least monthly and be accessible during non-business hours.Ask probing questions about tenants' business requirements, such as growth plans, to identify needs for additional or different space or services.Maintain a thorough understanding of all lease terms. Manage customers' expectations by explaining issues in detail, setting realistic time frames and being honest about available services.Entertain clients, and lead and participate in tenant events and public relations activities.Act with discretion and do not discuss confidential information with tenants. This includes information about security, company operations, quality of structure or materials, and costs.New Tenant Coordination and Tenant Improvements
Work with the Maintenance Team to make sites salable to potential new tenants by ensuring the site is clean, orderly and that environmental conditions (i.E., temperature) are appropriate.Contribute to tenant negotiation, tenant improvement and move-in processes, as required to ensure the tenants are completely satisfied throughout the move-in process.Oversee and direct work performed by contractors on site, such as sprinkler, lighting and fire systems. Ensure that work is provided to specification, within quality standards, time frame and budget requirements.Tenant Improvement Process
Work with Brokers, Project Managers, Chief Engineer, Architect / Engineers, and, if necessary tenants, to understand business requirements.Oversee Capital Improvement projectsReview drawings and project documentation, and ask questions to ensure a thorough understanding of technical specifications.Property Inspections and Maintenance
Coordinate efforts with the Maintenance Team to ensure grounds, common areas and equipment is inspected for the company quality standards, and to equipment manufacturers' specifications.Prepare bid specifications for building services including janitorial, engineering and security services. Select providers based on price without compromising the quality of service provided.Administration
Ensure employees follow company and industry safety standards.Align individual goals with company goals. Manage priorities on a daily basis to create an environment where goals are achieved.Ensure the company and manufacturers' safety procedures at all times.Prepare accurate and timely reports for the Finance Department, Accounting Department, or members of the leadership team.Approve contractor invoices and provide tenant billing information to Accounting Department within scheduled time-frames.Maintain thorough records of all property-related materials including lease agreements, account records, vendor contracts, and access and security records.Support a growing team of daily Yardi users at the corporate office to enable efficient work flow and data quality, reducing system and team downtime.Serves as the Operations-level Yardi administrator for the platform, staying current with system upgrades and best practices for use of the software.May perform other duties as assigned.Supervision of Personnel
Direct Supervision of and provide frequent and regular training, individual coaching sessions to Property Managers, Maintenance and Administrative personnel to build skills and create best practices to achieve annual goals.Delegate tasks to ensure all personnel are receiving ongoing challenges to increase skills and competencies. Check for understanding and assist individuals in problem solving daily.Measure all personal performance as compared to standards on a frequent and regular basis. Recognize good performance and celebrate successes.Direct compliance of personnel with established company policies, procedures and standards such as staffing, hiring, training, termination and grievance practices.Perform staff needs assessments, create and maintain on boarding procedures, as well as development plans for each employee to grow with the company as positions evolve.Qualifications
7 years' experience in property managementStrong interpersonal skillsKnowledge in all aspects of the CRE business, including lease administration and construction managementEnhanced negotiation abilitiesProficient in YardiTeam-oriented individual with the ability to work independentlyDetail-oriented and organizedEducation
Bachelor's Degree in Real Estate or related field, Masters preferredRPA & CCIM or CPM Certification requiredJob Type : Full-time
Pay : $90, 000.00 - $150, 000.00 per year
Benefits : 401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule :
Monday to FridayEvenings, Weekends as neededEducation :
Bachelor's (Required)Experience :
Property management : 7 years (Required)
Salary : $90,000 - $150,000
