What are the responsibilities and job description for the Director of Client Success position at Dcode Group, Inc.?
Company Description
Dcode was founded on the belief that technology can improve the way our government operates. Through our advisory services, we bring together a community of leaders across tech, government, industry, and venture capital to drive commercial innovation in the federal market.
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Job Description
Dcode is looking for a passionate Director of Client Success to oversee our Army account. As Director, you will lead a portfolio of client engagements focused on helping the Army adopt cutting-edge technology and operationalize innovation, enabling them to achieve their mission outcomes faster and more effectively. You will be responsible for overseeing several contracts led by program managers to ensure that Dcode drives client outcomes and helps them achieve their most challenging mission objectives. You’ll build and maintain relationships with senior government leaders and advise them on how to think differently and challenge the status quo. It's fast paced and exciting!
Salary range : $127,000 - $165,000 plus bi-annual bonuses
TS clearance required. Local position to the DMV.
Job Responsibilities
Client Success
- Become a trusted advisor and partner for Dcode’s Army clients as they work to bring in and integrate innovative, agile, and cutting-edge technologies into their missions.
- Coach clients to establish clear client outcomes, in line with their mission objectives, and help Dcode program staff coach their clients in the same way, to the same standards. Help them develop a delivery roadmap to achieve client goals.
- Establish retention goals and milestones, consistently checking in on progress toward goals; and proactively and creatively mitigate any problems that arise.
- Become deeply familiar with Army mission objectives, organizational structure, policies, and challenges; build relationships with senior client leaders.
- Anticipate client needs and proactively craft solutions; coach staff to do the same.
- Provide creative, novel perspectives and approaches to how the government operates in the areas of policy, acquisitions, finance, culture, and processes, in order to drive innovation and agility inside their missions.
- Work closely with Sales to drive client retention, identify opportunities for account expansion, help scope new client engagements, and ensure that the delivery managers are consistently identifying opportunities for growth.
- Deliver workshops, write assessments and reports, and analyze qualitative and quantitative data to help clients solve their toughest problems.
- Proactively collect feedback from the client, review client concerns, and improve the client experience across the whole Army account.
Contract Management
Qualifications
Key Skills
You’ll learn something new every day in this role. We’ll teach you the ropes but ideal candidates will have :
Additional Information
You’ll love it here if :
Fast-paced and exciting.
We look for resilient hustlers :
Our CEO busted her face on the balance beam in college and got back up… our CRO has knocked on a thousand doors… rejected 999 times and kept on knocking. What is your story?
Equal Opportunity Statement
We provide equal opportunity to all persons without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All your information will be kept confidential according to EEO guidelines.
We believe diversity is a strength and aim to build an equitable, innovative and welcoming culture where people from all backgrounds feel safe, respected, and included. We believe that true innovation happens when everyone has the tools, resources, and opportunities to excel.
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Salary : $127,000 - $165,000