Director of Operations, Midwest Region

Description

The Director of Operations at DCOMM holds a pivotal leadership role, overseeing multiple business lines within their assigned region, including Construction, Fulfillment, Bury Drops, and Technical Services. This position serves as the regional leader, driving operational excellence, customer satisfaction, financial accountability, and team development across diverse functions.

The Director of Operations is responsible for aligning regional activities with corporate strategic objectives, ensuring efficient workflows, resource optimization, and consistent performance across all departments. They will act as the primary point of contact for customer relationships, resolving challenges, and fostering trust through proactive communication and accountability.

This role requires a blend of strategic leadership and hands-on operational oversight, with a focus on delivering results, driving growth, and fostering a culture of accountability, safety, and continuous improvement.

In short, the Director of Operations is responsible for running the business for DCOMM in their assigned region, ensuring alignment with corporate goals, customer expectations, and operational excellence.

Requirements

YOUR ROLE IN ACTION

• Strategic Leadership and Operational Excellence: Collaborate closely with executive leadership to oversee day-to-day operations across multiple business lines, including Construction, Fulfillment, Bury Drops, and Technical Services. Develop and refine regional operational processes to ensure efficiency, consistency, and alignment with corporate goals. Drive operational excellence by implementing best practices and fostering a culture of accountability and ownership.
• Operational Strategy and Planning: Develop and execute long-term strategic plans to drive regional growth and operational efficiency. Collaborate with other regional directors to share best practices and ensure alignment with corporate initiatives. Identify emerging trends and opportunities within the region to expand market presence.
• Cross-Functional Collaboration: Work closely with departments such as Finance, HR, Risk Management, Fleet and IT to align regional operations with corporate policies and goals. Facilitate smooth communication between field teams and corporate leadership. Ensure regional needs are represented in corporate decision-making processes.
• Customer Relationship and Metrics Management: Act as the primary regional representative for DCOMM, maintaining and growing customer relationships. Ensure customer expectations are consistently met through proactive communication, transparency, and accountability. Oversee customer performance metrics and take corrective actions to address areas of concern.
• Business Development and Growth: Identify and pursue opportunities for regional growth, including new customer acquisition and expanding services with existing clients. Develop and maintain strong partnerships with regional stakeholders, including municipalities and community organizations. Drive initiatives to diversify revenue streams within the region.
• Operational Risk Management: Proactively identify operational risks and implement mitigation strategies. Ensure compliance with legal, regulatory, and company standards across all operations. Develop and maintain robust business continuity plans.
• Financial Oversight and Accountability: Manage P&L performance for the region, including budgeting, financial forecasting, and resource allocation. Monitor financial KPIs, drive cost-efficiency, and ensure regional profitability aligns with corporate financial goals.
• Employee Growth and Development: Lead, mentor, and develop regional management teams. Foster a positive and engaging work environment where employees are encouraged to grow professionally and personally. Oversee leadership training initiatives and succession planning for key roles within the region.
• Performance Culture: Establish and monitor Key Performance Indicators (KPIs) for operational performance, employee productivity, and customer satisfaction. Foster a culture of performance excellence, setting clear expectations and holding teams accountable. Implement continuous improvement initiatives to enhance operational outcomes.
• Training and Development Programs: Implement and oversee training programs for field and management staff. Ensure teams have access to necessary certifications and continued education. Develop leadership training pipelines to prepare future regional leaders.
• Subcontractor Management: Build and maintain strong relationships with subcontractors to ensure operational capacity and quality performance. Oversee subcontractor agreements, monitor performance, and address compliance or operational concerns as needed.
• Compliance with HR and Safety Standards: Ensure all operations within the region comply with HR policies, company safety standards, and local, state, and federal regulations. Drive a culture of safety awareness and accountability across all teams.
• Performance Monitoring and Reporting: Track and analyze key operational and financial metrics across all business lines in the region. Provide regular updates and performance reports to executive leadership, highlighting successes, areas of concern, and opportunities for improvement.
• Perform Other Duties as Assigned: Take on additional responsibilities as required to support the organization's operational and strategic goals.
  
  

What We’re Looking For

• Experience: Extensive experience in operational leadership, preferably in the telecommunications, construction, fulfillment, or technical services industries. Proven history of managing large-scale, multi-site operations with a focus on operational efficiency, financial accountability, and customer satisfaction.
• Strategic Leadership: Demonstrated ability to develop and execute strategic plans, aligning regional operations with corporate goals. Proven experience in managing change initiatives and driving organizational growth.
• Financial Acumen: Strong experience with P&L management, financial forecasting, budgeting, and cost-control strategies. Ability to analyze financial data and operational KPIs to make informed decisions and drive profitability.
• Customer Relationship Management: Experience in building and maintaining strong customer relationships, with a focus on meeting customer expectations, addressing concerns proactively, and ensuring high customer satisfaction scores.
• People Management and Team Development: Proven ability to lead, mentor, and develop management teams, fostering a culture of accountability, ownership, and continuous improvement. Experience in building leadership pipelines and succession planning.
• Operational Expertise: Strong knowledge of Construction, Fulfillment, Bury Drops, and Technical Services operations, including resource planning, subcontractor management, and performance optimization.
• Risk Management: Experience in identifying operational risks, developing mitigation strategies, and implementing business continuity plans to ensure stability and compliance across all operations.
• Compliance Knowledge: Familiarity with HR policies, safety standards, and federal, state, and local regulations governing regional operations. Ability to enforce compliance measures consistently across all teams.
• Communication Skills: Exceptional verbal and written communication skills with the ability to convey complex operational concepts to diverse audiences, including executive leadership, customers, and team members.
• Problem-Solving and Adaptability: Strong problem-solving skills with the ability to make decisions in a fast-paced, high-pressure environment. Adaptability to changing business needs and the ability to lead through ambiguity.
• Technological Proficiency: Familiarity with operational management software, data analytics tools, and reporting platforms to drive data-informed decisions and enhance productivity.
• Work Ethic and Accountability: A strong work ethic with a sense of ownership, accountability, and responsibility for achieving business goals. Demonstrates integrity, professionalism, and a commitment to excellence.
• Cultural Alignment: Ability to embody and promote DCOMM’s core values, fostering a collaborative and high-performance work environment.
• Licensing Requirements: Possession of a valid driver’s license.
  
  

PHYSICAL & ENVIRONMENTAL CONDITIONS

The Director of Operations role involves a dynamic mix of office-based responsibilities and field oversight within the assigned region. This position requires frequent travel to job sites, customer locations, and corporate offices to ensure operational excellence and team alignment. The role demands adaptability to varying environments, including office settings, outdoor construction sites, and regional facilities.

• Work Environment: This role involves a blend of office-based responsibilities and field visits across the assigned region. The Director of Operations will regularly interact with field teams, management staff, and customers, requiring adaptability to various settings.
• Travel Requirements: Frequent travel within the assigned region is required to oversee operations, meet with customers, and support team members. Occasional travel to corporate headquarters and other regional locations may also be necessary.
• Physical Requirements: The role requires general physical mobility, including sitting for extended periods, frequent walking at job sites, occasional lifting of equipment or materials, and the ability to navigate construction or outdoor environments.
• Adaptability: Ability to adapt to diverse environmental conditions, including office settings, construction sites, and outdoor weather conditions. The role may involve exposure to varying climates and physical terrains.
• Virtual Communication: Proficiency in digital communication tools is essential, as the role involves frequent virtual meetings and coordination with remote teams.
• Flexible and Demanding Schedule: The Director of Operations must be available for extended hours, including evenings and weekends, as operational needs dictate.
• Teamwork and Collaboration: Strong interpersonal skills are required to collaborate effectively across teams, departments, and external stakeholders in various environments.
  
  

LOCATION AND TRAVEL

• Primary Work Location: The Director of Operations will primarily operate within their assigned region, overseeing operations across multiple business lines, including Construction, Fulfillment, Bury Drops, and Technical Services. The role will require time split between regional offices, job sites, customer locations, and occasional visits to the corporate office.
• Travel Requirements: This role requires frequent travel within the assigned region to oversee operations, attend meetings, and ensure alignment with company standards. Occasional travel to corporate headquarters, other regional locations, and for business meetings may also be required.
• Lodging Expenses: Lodging expenses incurred during business-related travel will be covered by the company.
• Per Diem for Meals: A per diem will be provided for meal expenses incurred during business-related travel.
  
  

Employee Benefits

• Competitive Wages: Offering a salary that is competitive within the industry.
• Health Insurance: In accordance with the company benefits package.
• Paid Time Off (PTO): PTO policy to support work-life balance.
• Company-Provided Uniforms: Uniforms are provided by the company, ensuring a professional appearance and compliance with safety standards.
• Company Owned Vehicle: Company vehicle provided, with fuel card and maintenance covered by the company.
• Technology: Essential technological tools, including a laptop, iPad, and necessary software applications required to perform job duties, are provided to enhance productivity and connectivity in the workplace.