Fraud Detection Rep I, Chelmsford, MA, Full-Time, Hybrid

Schedule

Mon - Fri: 8 AM - 5 PM (40 Hours)

What You’ll Do

Summary/Objective:

The Fraud Detection Representative is responsible for reviewing and maintaining daily reports and alerts to quickly identify and prevent emerging fraud trends. Report suspicious activity to the Senior Fraud Detection Representative and Fraud Management team for strategy review.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work with law enforcement agencies and fraud organizations as necessary
• Responsible for reviewing, verifying and/or identifying customer transactions to detect/prevent financial crimes activities, policy violations and suspicious situations to mitigate and/or recover losses
• Assist with training of new employees with daily work
• Interview suspects, witnesses and victims as necessary during the investigative process.
• Make outbound calls to DCU members, non-DCU members and/or other financial institutions fraud departments to verify legitimate transactions or negotiability of deposited items.
• Maintain fraudulent activity files, records, data bases, reconcile and summarize fraud losses and produce routine management reports.
• Provide exceptional service to internal and external customers, including support all branches
• Maintain and update case management system for tracking of fraud cases and relevant information

• Ability to make decisions quickly and accurately and handle multiple tasks simultaneously

• Interact with other departments to review potential fraud situations and make necessary recommendations.
• Participate in fraud/loss prevention and security training sessions
• Complete all required Bank Secrecy Act related training annually and maintain knowledge of current BSA policies, specifically those related identifying and reporting possible suspicious activity
• Perform other duties as assigned

What You’ll Need

Education and Experience Requirements:

• Minimum of 1-2 years of bank-related fraud investigation and/or security experience

Additional Eligibility Requirements:

• Excellent communication and presentation skills
• Familiarity with Microsoft Office
• Excellent writing skills
• Ability to handle multiple priorities
• Excellent organizational skills with attention to detail

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.