Demo

ACH Bill Pay Team Member I, Marlboro, Full-Time, Hybrid

DCU
Marlborough, MA Full Time
POSTED ON 2/27/2025
AVAILABLE BEFORE 5/23/2025

Schedule

Schedule : Monday - Friday 8 : 00-5 : 00, with alternating Saturdays 9 : 00-3 : 00 (40 hours)

What You'll Do

Summary / Objective :

ACH and Bill Pay support are critical functions of the credit union. Overall responsibilities include :

  • Ensuring ACH and Bill Pay transactions are processed in a timely manner.
  • Provide support and timely resolution to staff and members through Service Excellence and support the credit union's quality initiative through teamwork, innovation, and efficiency.
  • This team member has good industry knowledge and may have an understanding of NACHA rules and payment regulations for the Electronic Payments department.

Essential Functions :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Accurately process and support a variety of ACH Transactions, which includes but is not limited to, ACH Origination, A2A and P2P, ACH Stops and Disputes, Member to Member transactions, and resolution of all member exceptions. Knowledge of administrative portals will also be a key function of research.
  • Process a variety of Bill Pay-related functions, which includes but is not limited to, Bill Pay research
  • Work directly with members, vendors and third-parties for payment resolution
  • Front-end member research support
  • Complete system testing and validation for the host / core system in addition to various other systems used to complete daily job tasks
  • Complete required annual Compliance training as well as any other assigned training by deadline
  • Attend industry seminars and webinars
  • Train other team members or departments as needed
  • Actively contribute to all DCU's Success Sharing initiatives
  • Identify and, when appropriate, assist in implementing ideas that will help improve efficiencies in the work area, department and throughout DCU
  • Actively contributes to DCU's Success Sharing initiatives and practices DCU's principles of People Come First; Do the Right Thing; Make a Difference
  • Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
  • Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
  • Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
  • Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
  • Perform all other job-related duties as assigned by Manager(s)
  • What You'll Need

  • Similar work-related experience, financial institution, preferred
  • Excellent PC skills required to include, but not limited to, MS Word and Excel
  • Prior customer services experience preferred
  • What We Do

    DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

    DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

    INDMI

    Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a ACH Bill Pay Team Member I, Marlboro, Full-Time, Hybrid?

    Sign up to receive alerts about other jobs on the ACH Bill Pay Team Member I, Marlboro, Full-Time, Hybrid career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $58,577 - $78,586
    Income Estimation: 
    $68,205 - $95,258
    Income Estimation: 
    $68,734 - $85,597
    Income Estimation: 
    $67,182 - $95,497
    Income Estimation: 
    $85,464 - $107,127
    Income Estimation: 
    $125,305 - $173,168
    Income Estimation: 
    $41,833 - $52,858
    Income Estimation: 
    $40,527 - $50,495
    Income Estimation: 
    $36,960 - $49,500
    Income Estimation: 
    $46,619 - $58,095
    Income Estimation: 
    $125,305 - $173,168
    Income Estimation: 
    $46,619 - $58,095
    Income Estimation: 
    $46,660 - $59,490
    Income Estimation: 
    $46,698 - $56,511
    Income Estimation: 
    $53,091 - $66,145
    Income Estimation: 
    $125,305 - $173,168
    Income Estimation: 
    $85,464 - $107,127
    Income Estimation: 
    $67,182 - $95,497
    Income Estimation: 
    $105,160 - $136,618
    Income Estimation: 
    $125,305 - $173,168
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at DCU

    DCU
    Hired Organization Address Lexington, MA Full Time
    Schedule Mon - Fri 7 : 30 - 4 : 30, alt. Thurs / Fridays 9 : 30-6 : 30, alt Saturdays 8 : 30 - 3 : 30 (40 hours) What Yo...
    DCU
    Hired Organization Address Marlborough, MA Full Time
    Schedule Mon - Fri : 8 AM - 5 PM (40 Hours) What You'll Do Works closely with the application developers to tune SQL and...
    DCU
    Hired Organization Address Hudson, NH Full Time
    Schedule Mon - Fri 8 : 30 - 5 : 30, alt. Thurs / Fridays 10 : 30-7 : 30, alt Saturdays 8 : 30 - 3 : 30 (40 hours) What Y...
    DCU
    Hired Organization Address Waltham, MA Part Time
    Schedule Thu - Fri 10 : 30 - 7 : 30, Sat : 8 : 30 - 3 : 30 (22.5 Hours) What You'll Do Summary / Objective : Contribute ...

    Not the job you're looking for? Here are some other ACH Bill Pay Team Member I, Marlboro, Full-Time, Hybrid jobs in the Marlborough, MA area that may be a better fit.

    AI Assistant is available now!

    Feel free to start your new journey!