What are the responsibilities and job description for the Customer Service Rep position at Dcut Inc?
At Dcut Marketing Inc, we are committed to delivering exceptional products and services to our customers. We are seeking a dedicated and customer-focused individual to join our collaborative team in San Jose, CA. Our team culture is built on support, growth, and delivering outstanding service. Join us and contribute to our collective success!
In this role, you will be responsible for assisting customers by providing product and service information, resolving any issues, and ensuring a positive customer experience. You will be an integral part of our team, helping us maintain our high standards of customer satisfaction and driving our growth.
Responsibilities
- Provide accurate and detailed information about our products and services
- Resolve customer inquiries and issues promptly and efficiently
- Process orders, returns, and exchanges accurately
- Maintain customer records and handle administrative tasks as needed
- Collaborate with team members to ensure a seamless customer experience
- Stay updated on product knowledge and company policies
Qualifications:
- High school diploma or equivalent
- Previous experience in customer service or a related field is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work well in a fast-paced environment and handle multiple tasks
- Proficiency in basic computer applications
- Friendly, patient, and customer-focused attitude
Job Types: Full-time, Part-time
Pay: $18.00 - $24.00 per hour
Benefits:
- Flexible schedule
Shift:
- Day shift
Work Location: In person
Salary : $18 - $24
