Account Supervisor (TeamDDB - Data & Performance)

About Us

DDB Chicago is a communications agency dedicated to making creative work that works.

We believe in the power of creativity to create the change we want to happen in the world and develop audacious and famous ideas for our clients that help to grow their businesses and shape culture by driving behavior change at scale.

We are a global network of agencies who believe firmly in respect, kindness, openness, self-expression, and creativity, making spaces for the lived and learned experiences of all our people, and helping them to be the best they can be. We are intellectually curious about difference, embracing change for the better, and are committed to opposing injustice and constantly challenging the status quo. We are a place packed with the energy and passion to make things happen.

Client: US Army via Team DDB

TeamDDB is an integrated agency team composed of 8 Omnicom agencies and one outside research agency (i.e. Fors Marsh Group). TeamDDB is exclusively dedicated to servicing the US Army’s Recruitment Mission. DDB is the prime agency, positioning it as the leader and chief integrator of the group. TeamDDB is approximately 250 people strong, headquartered in Chicago but with local teams across the country and a few agency specialists in Washington DC and Houston.

The US Army account is composed of Task Orders (TOs) ranging from Creative Development and Production (CD&P) to Research, to Media, to Data & Data Infrastructure (D&DI), Innovation, and beyond. On average there are 12-16 TOs active at a time.

Government and/or military experience is not required, but interest in both is very much expected.

Responsibilities

Data & Infrastructure Marketing

• Administer precision targeted marketing that provides an end-to-end digital experience from upper to lower funnel
• Provides strategic guidance to clients on an ongoing basis at project/workstream level; anticipate and address clients’ needs
• Drive proactive plans, strategies and client recommendations
• Immerse self in client’s business and not only champions stellar, business-building ideas but knows how to effectively collaborate to bring those ideas to life
• Use facts, ideas, and problem-solving skills as it relates to the creative development process

Relationship & Communication

• Act as a primary contact to clients, continually fostering client-agency relationships to build trust and become a valuable resource to clients
• Experience in managing relationships and deliverables with other cross-functional and partner agency teams
• Establish effective balance of advisory and advocacy skills with clients and cross functional and/or agency team
• Not afraid to seek advice and help from supervisor or team when needed.

Process & Operations

• Manage a wide range of competing priorities while ensuring the team meets all its deadlines and manages projects within prescribed budgets
• Track and monitor workstream project scope in partnership with Project Management lead -- comfortable flagging and identifying scope creep and opportunities to expand scope as needed
• Skilled in leading and guiding internal discussions and meetings
• Organized and disciplined to move projects from kickoff to delivery, keeping stakeholders informed and consulted

Qualifications

• 5 years of relevant industry experience in account management
• Understanding of performance & website marketing, reporting, and CRM
• Must have experience building and growing tight relationships with clients and agency partners
• Has charisma, a positive attitude, adaptability and the ability to multi-task while being pro-active and comfortable both managing up and reaching down
• Demonstrates effective communication and creative problem-solving skills along with excellent oral, written, interpersonal and analytical skills
• Enthusiastic about businesses beyond traditional marketing aspects
• Must be comfortable with ambiguity and with internally and externally to problem solve
• Understands creative that must solve for a business need vs just “cool” idea
• Ability to identify & understand potential risks to the completion of a workflow, and be able to work with the team to recommend solutions

What We Offer

• 💰 Competitive Salary
• ⚕️Comprehensive medical, dental, and vision plans
• 🏝️Generous Time Off
• 👶Paid parental leave
• 🎒Tuition Reimbursement
• 🥕Family Planning Assistance
• 📈Stock Discounts
• 🚌Transit Discounts
• 💡LinkedIn Learning Access
• 🧠Employee Assistance Programs

Please let us know should you require any additional support or assistance through the recruitment process.

DDB is an equal opportunities employer and will never favor or discriminate against anyone based on their age, gender, ethnicity, sexual orientation, disability, pregnancy or maternity, religion or belief, marriage or civil partnership, gender identity, expression, or realignment.

This role requires regular in-office presence with a minimum of three days per week, to engage and collaborate in in-person team interactions and meetings as required.

Your personal information will be used according to our Recruitment Privacy Notice. View our Recruitment Privacy Notice here when you apply.